Julieanne Young
Phlebotomist/Medical Assistant
Grants Pass,OR
Summary
Proven expertise in venipuncture and specimen collection honed at Skylakes, complemented by exceptional multitasking abilities. Achieved significant reductions in specimen collection errors and enhanced patient comfort through compassionate communication. BLS certification is up to date, demonstrating a commitment to patient care and safety. Experienced with venipuncture and capillary techniques to ensure accurate blood collection. Utilizes patient interaction skills to create comfortable and efficient blood draw experience. Knowledge of proper specimen handling and record-keeping to maintain high standards of patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
Skylakes
08.2023 - 09.2024
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Verified patients' identification for proper sample collection.
Medical Receptionist
Klamath Orthopedic And Sports Medicine Clinic
06.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Phlebotomist Technician
Medical Solutions Staffing
08.2020 - 08.2021
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Medical Assistant/Phlebotomist
Klamath Open Door
03.2020 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Food and Beverage Manager
Mill Casino
10.2019 - 03.2020
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Certified Bar Trainer
Olive Garden
12.2017 - 10.2019
- Promoted adherence to safety standards, instructing bar staff on correct handling of glassware and hazardous materials.
- Mentored new hires in proper cocktail preparation, resulting in increased customer satisfaction.
- Led role-playing scenarios that allowed trainees to practice conflict resolution tactics with difficult customers.
- Streamlined order-taking procedures to minimize wait times for customers during busy hours at the bar.
Support Manager
Walmart
02.2014 - 11.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Key Manager
Brinker International Inc.
11.2005 - 01.2014
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Chiropractic Office Assistant
Wheeler Chiropractic
02.2003 - 10.2005
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
Medical Receptionist
the Children's Clinic Lufkin
05.2002 - 02.2003
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Certified Clinical Medical Assistant -
KCC
Klamath Falls, ORCertificate - Certified Phlebotomy Technician
KCC
Klamath Falls, ORCosmetology License -
College of Cosmetology
Klamath Falls, ORAssociate of Applied Science -
Angelina College
Lufkin, TX06.2008
High School Diploma -
C.E. King
Houston, TX05.2002
Skills
- Order of draw
- Venipuncture Technique
- Blood culture collection
- Specimen labeling
- Sample and specimen collection
- HIPAA Compliance
- Multitasking
- Butterfly Venipuncture
- Certified in CPR/AED
- Blood Culturing
- Staff Phlebotomy Training
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Esthetician License - Oregon Board of Cosmetology.
- Nail Technician License - Oregon Board of Cosmetology.
Timeline
Certified Phlebotomist Technician
Skylakes
08.2023 - 09.2024
Medical Receptionist
Klamath Orthopedic And Sports Medicine Clinic
06.2023 - 12.2023
Phlebotomist Technician
Medical Solutions Staffing
08.2020 - 08.2021
Medical Assistant/Phlebotomist
Klamath Open Door
03.2020 - 08.2020
Food and Beverage Manager
Mill Casino
10.2019 - 03.2020
Certified Bar Trainer
Olive Garden
12.2017 - 10.2019
Support Manager
Walmart
02.2014 - 11.2017
Key Manager
Brinker International Inc.
11.2005 - 01.2014
Chiropractic Office Assistant
Wheeler Chiropractic
02.2003 - 10.2005
Medical Receptionist
the Children's Clinic Lufkin
05.2002 - 02.2003
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Esthetician License - Oregon Board of Cosmetology.
- Nail Technician License - Oregon Board of Cosmetology.
Certified Clinical Medical Assistant -
KCC
Certificate - Certified Phlebotomy Technician
KCC
Cosmetology License -
College of Cosmetology
Associate of Applied Science -
Angelina College
High School Diploma -
C.E. King
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