Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Jones

Grants Pass,OR

Summary

Dynamic restaurant professional with effective leadership and team management skills, honed at Denny's Restaurant. Achieved significant sales growth through strategic upselling and exceptional customer service. Proficient in food safety oversight and dedicated to fostering a positive dining experience, ensuring customer satisfaction and loyalty.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PERSON IN CHARGE/Restaurant Food Server

Dennys Restaurant
03.2022 - 10.2024
  • Worked with management team to implement proper division of responsibilities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Set overall vision and provided team leadership.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.

Restaurant Food Server

Dennys Restaurant
03.2009 - 03.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.

Shift Supervisor/Food Server

Rail City Casino
12.2006 - 03.2009
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed staff hiring, training and supervision.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for [casino] restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Education

No Degree - Psychology/Criminal Justice

Truckee Meadows Community College
Reno, NV

Skills

  • Effective leadership
  • Team management
  • Schedule development
  • Team member support
  • Hostess support
  • Order delivery practices
  • Sales techniques
  • Food safety oversight
  • Daily specials memorization

Certification

OLCC CERTIFIED

FOOD HANDLERS CARD

Timeline

PERSON IN CHARGE/Restaurant Food Server

Dennys Restaurant
03.2022 - 10.2024

Restaurant Food Server

Dennys Restaurant
03.2009 - 03.2022

Shift Supervisor/Food Server

Rail City Casino
12.2006 - 03.2009

No Degree - Psychology/Criminal Justice

Truckee Meadows Community College

Similar Profiles

CREATE PROFILE