Summary
Overview
Work History
Skills
Timeline
Generic

Jamie Fuller

Grants Pass,OR

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

7
7
years of professional experience

Work History

Paint Department Head

Fields Home Center
06.2023 - 05.2025
  • Responded promptly to customer inquiries about paint products and services offered by the store.
  • Resolved any customer complaints or issues that arose within the paint department in a timely manner.
  • Managed relationships with vendors supplying paints for sale at the store.
  • Resolved customer service escalations in-person and by phone.
  • Authorized payments and merchandise returns.
  • Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
  • Inventoried stock and reordered when inventory dropped to specified level.
  • Maintained a clean work environment by disposing of waste materials properly and safely.
  • Ensured proper storage of all equipment, supplies, and tools used in the Paint Department.
  • Demonstrated ability to mix and match paint colors accurately according to customer specifications.
  • Utilized knowledge of color theory in recommending specific shades or hues that would be most appropriate for each job.

Store Associate

Home Depot
02.2018 - 06.2023
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Answered questions regarding store and merchandise.
  • Arranged and display merchandise to promote sales.
  • Cleaned shelves, counters, and tables.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Inventoried stock and requisitioned new inventory.
  • Watched for and recognized security risks and thefts.
  • Greeted customers and answered questions, assisting with needs and finding items.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Built relationships with customers through friendly conversations about products or services offered at the store.
  • Performed general store maintenance for clean store appearance.
  • Labeled, tagged, and sorted merchandise for sale.
  • Assisted customers with finding products and making appropriate selections based on individual needs.
  • Provided training assistance to new associates on company policies or procedures.
  • Adhered to safety standards while handling merchandise and equipment throughout the store.
  • Offered customers assistance with locating merchandise at other locations.

Customer Call Center Representative

Home Depot
04.2020 - 10.2021
  • Worked from during Covid
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Skills

  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude
  • Multitasking
  • Paint mixing
  • Call handling
  • Payment processing
  • Written and oral communication
  • Call center customer service
  • Retail transactions processing
  • Visual merchandising
  • Product display

Timeline

Paint Department Head

Fields Home Center
06.2023 - 05.2025

Customer Call Center Representative

Home Depot
04.2020 - 10.2021

Store Associate

Home Depot
02.2018 - 06.2023

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Jamie Fuller