Sergio Del Real
Experience Sales Leader
Calumet City,IL
Summary
Customer Service Representative with strong communication, active listening, and analytical problem-solving skills. Enhanced customer experiences through service-oriented behaviors and customized solutions that foster loyalty. Motivational leader and organizational problem-solver who improved customer satisfaction and employee engagement by implementing effective training and team-building strategies.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Pro Department Head/ Paint Department Head
Home Depot, USA
Calumet City, Illinois
03.2025 - Current
- Established key performance indicators to measure the effectiveness of department activities.
- Conducted performance evaluations of staff and provided guidance for improvement.
- Enhanced customer satisfaction by implementing strategies that addressed needs and resolved concerns.
- Addressed product and service concerns to improve customer retention and support sales growth.
- Cultivated customer relationships and identified new opportunities by assessing needs and providing tailored services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Resolved customer complaints by providing timely solutions and support.
- Helped customers complete purchases, locate items and join reward programs.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Department Manager
Kohls Department Store
Homewood, IL
07.2002 - 07.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and organized stock replenishment activities.
- Resolved customer inquiries and handled complaints effectively for customer satisfaction.
Pro Account Sales Associate
Home Depot
Calumet City, IL, IL
- Assisted customers with product selection and inquiries.
- Maintained store displays and organized merchandise on shelves.
- Processed transactions accurately using point-of-sale systems.
Education
No Degree - Physical Education
Chicago State University
Chicago, ILHigh School Diploma -
Thornton Fractional North High School
Calumet City, ILSkills
- Appliance Sales
- Sales Goal Attainment
- Sales Principles
- Sales Trends
- Upselling Products and Services
- Inventory Management
- POS System Operations
- Financial Reporting
- Retail Knowledge
- Time Management
- Team Leadership
- Policy adherence
- Customer Service
Certification
- Certified Forklift Operator, Home Depot - Current
Additional Information
Experience Department Supervisor:
- Millwork/Lumber
- Garden
- Flooring/Paint
- Safety Captain (2013-2023)
Keycarrier for 12 years
Kohls Supervisor (2002-2022)
Languages
Spanish
English
Timeline
Pro Department Head/ Paint Department Head
Home Depot, USA
03.2025 - Current
Department Manager
Kohls Department Store
07.2002 - 07.2022
Pro Account Sales Associate
Home Depot
No Degree - Physical Education
Chicago State University
High School Diploma -
Thornton Fractional North High School