Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ebony Holmes

NJ

Summary

Licensed Health Insurance Agent with experience in providing customer-focused insurance solutions. Skilled at navigating complex healthcare regulations, delivering clear and concise information to clients, and managing relationships with both customers and insurance providers. Strengths include understanding health insurance policies, communicating effectively, problem-solving, and making significant contributions in previous roles by improving client retention rates.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Rainy Day Solutions
, NJ
11.2023 - 02.2025
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Benefits Specialist

BroadPath Healthcare
, NJ
07.2020 - 10.2023
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Recognized by management for providing exceptional customer service.

Sales Associate

Oils R Us
, NJ
05.2016 - 03.2020
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked sales performance metrics to identify trends in market place.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assessed customer needs to provide assistance and information on product features.

Registrar

Trinitas Regional Medical Center
, NJ
05.2013 - 02.2016
  • Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
  • Provided guidance to staff on day-to-day operations related to registrar functions.
  • Prepared documents for registration processes.
  • Coordinated with faculty to ensure availability and scheduling.

Human Resources Assistant

Trinitas Hospital
, NJ
01.2011 - 02.2013
  • Maintained employee records in compliance with state and federal regulations.
  • Prepared reports on HR metrics for senior management review.
  • Responded to internal and external HR-related inquiries or requests.

Certified Medical Assistant

Saint Barnabas Medical Center
, NJ
05.2007 - 02.2009
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Education

Some College (No Degree) - Nursing

Union County College
Cranford, NJ

State Certification - Certified Medical Assistant

National Health Career Association
East Orange, NJ
05-2007

Some College (No Degree) - Nursing

William Paterson University of New Jersey
Wayne, NJ

High School Diploma -

University High School
Newark, NJ
06-2003

Skills

  • Insurance coverage
  • Customer service
  • Sales strategies
  • Benefits counseling
  • Policy explanation
  • Documentation management
  • Communication skills
  • Negotiation skills
  • Enrollment processing
  • Insurance terminology
  • Cold calling
  • Individual health plans

Certification

  • I am a Licensed Health Insurance Agent

References

References available upon request.

Timeline

Licensed Health Insurance Agent

Rainy Day Solutions
11.2023 - 02.2025

Benefits Specialist

BroadPath Healthcare
07.2020 - 10.2023

Sales Associate

Oils R Us
05.2016 - 03.2020

Registrar

Trinitas Regional Medical Center
05.2013 - 02.2016

Human Resources Assistant

Trinitas Hospital
01.2011 - 02.2013

Certified Medical Assistant

Saint Barnabas Medical Center
05.2007 - 02.2009

Some College (No Degree) - Nursing

Union County College

State Certification - Certified Medical Assistant

National Health Career Association

Some College (No Degree) - Nursing

William Paterson University of New Jersey

High School Diploma -

University High School

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Ebony Holmes