Summary
Overview
Work History
Education
Skills
Skillsandtrainings
Timeline
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EBONY HOYT

Staten Island,USA

Summary

Dedicated professional with a proactive approach and strong adaptability, known for quickly mastering new skills. Demonstrates a robust work ethic and exceptional communication abilities, effectively fostering collaboration within teams. Committed to supporting organizational goals through contributions that drive success.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Amazon
Staten Island, NY
11.2024 - 01.2025
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Placed products on conveyors for final wrapping and shipment.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Assisted in sorting incoming shipments, verifying products against purchase orders.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Performed quality checks on products prior to shipment to ensure customer satisfaction.

Residential Aide

Lower East Side Center
Manhattan, NY
03.2024 - 11.2024
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Collected specimens from patients for laboratory testing purposes.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Encouraged independence among residents through assisting them in developing self-care skills.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.

Parent Advocate

Children's Aide
Manhattan, NY
03.2023 - 02.2024
  • Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Followed data security regulations to keep client information confidential.
  • Developed a comprehensive case plan for each family based on individual needs assessment and provided ongoing monitoring of progress towards goals.
  • Supported individuals by facilitating weekly group sessions.
  • Maintained accurate records of all client interactions including assessments, contacts, referrals and follow-up activities.
  • Served as an advocate for families who have been affected by domestic violence or substance abuse issues by referring them to appropriate treatment providers.

Residential Aide

Bronx Parent Housing Network
Staten Island, NY
10.2022 - 03.2023
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Encouraged independence among residents through assisting them in developing self-care skills.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Intervened during conflicts between residents while maintaining a calm demeanor.
  • Participated in team meetings with other residential aides discussing resident care plans.

Parent Advocate

Graham Windham
Brooklyn, NY
04.2021 - 10.2022
  • Documented parental visits and supervising those visits
  • Collaborated with staff on all issues related to the successful engagement of parents
  • Provided direct support to parents including conducting home and community visits
  • Assisted parents in utilizing community services
  • Informed parents of their rights and educates and advocates for parents

Warehouse Worker

Amazon Fulfillment Center
Staten Island, NY
07.2019 - 07.2020
  • Sorted, scanned, and stacked packages on pallets, helping to get customer orders ready for delivery
  • Received and count stock items, and record data manually or using computer
  • Packed and unpacked items to be stocked on shelves in the warehouse

Personal Care

Freedom Care
Staten Island, NY
01.2018 - 07.2019
  • Provided health care services in patients residences and accompanied patients to doctors office or to hospital
  • Administered simple prescribed medications
  • Assisted patients with mobility and physical therapies/exercises
  • Assisted with client's personal care activities
  • Performed domestic and household tasks

Overnight Freight

Kohl's Department Store
Staten Island, NY
08.2017 - 10.2017
  • Stocked merchandise on to shelves to remain in stock, organizing the sales floor to create a pleasant safe shopping environment
  • Ensured aisles are clean, organized, and safe

Sales Associate/Cashier

Target Corporation
Staten Island, NY
09.2015 - 11.2016
  • Greeted customers and ascertain what each customer wants
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs
  • Computed sales prices, total purchases and receive and process cash or credit payment
  • Processed merchandise returns and exchanges
  • Stocked shelves, and mark prices on shelves and items

Sales Associate/Cashier

Kohl's Department Store
Staten Island, NY
06.2014 - 05.2015
  • Greeted customers and ascertain what each customer wants
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs
  • Computed sales prices, total purchases and receive and process cash or credit payment
  • Processed merchandise returns and exchanges
  • Stocked shelves, and mark prices on shelves and items

Sales Associate/Cashier

Duane Reade
New York, NY
06.2013 - 12.2013
  • Greeted customers and ascertain what each customer wants
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs
  • Computed sales prices, total purchases and receive and process cash or credit payment
  • Processed merchandise returns and exchanges
  • Stocked shelves, and mark prices on shelves and items

Intern/Office Clerk

West Brighton LDC
Staten Island, NY
12.2012 - 02.2013
  • Answered telephones, direct calls, and take messages
  • Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
  • Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail

Education

High School Diploma -

Ralph R. McKee Career and Technical Education High School
Staten Island, NY

BBA - Human Services

Monroe University
The Bronx, NY

Skills

  • Security Guard Certification (8hr & 16hr)
  • NYS Security Guard License
  • Effective Client Relations Expertise
  • Inventory Control Expertise
  • Microsoft Word
  • Logbook Maintenance
  • Loss Prevention
  • Safety Compliance
  • Emergency Awareness
  • Food Safety Standards
  • Effective Team Collaboration
  • Team Leadership
  • Home Cleaning Skills
  • Commercial Facility Maintenance
  • Accurate Order Fulfillment

Skillsandtrainings

  • 8hr and 16hr Security Guard Certificates
  • NYS Security Guard License - In process
  • Strong Customer Service Acumen
  • POS System and Inventory Management
  • Microsoft Word & Logbook Maintenance
  • Loss Prevention and Safety Protocols
  • Emergency Awareness
  • Food Safety Procedures
  • Team Building | Supervising Experience
  • Residential and Commercial Cleaning

Timeline

Fulfillment Associate

Amazon
11.2024 - 01.2025

Residential Aide

Lower East Side Center
03.2024 - 11.2024

Parent Advocate

Children's Aide
03.2023 - 02.2024

Residential Aide

Bronx Parent Housing Network
10.2022 - 03.2023

Parent Advocate

Graham Windham
04.2021 - 10.2022

Warehouse Worker

Amazon Fulfillment Center
07.2019 - 07.2020

Personal Care

Freedom Care
01.2018 - 07.2019

Overnight Freight

Kohl's Department Store
08.2017 - 10.2017

Sales Associate/Cashier

Target Corporation
09.2015 - 11.2016

Sales Associate/Cashier

Kohl's Department Store
06.2014 - 05.2015

Sales Associate/Cashier

Duane Reade
06.2013 - 12.2013

Intern/Office Clerk

West Brighton LDC
12.2012 - 02.2013

High School Diploma -

Ralph R. McKee Career and Technical Education High School

BBA - Human Services

Monroe University

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