Ebony Jackson
Mobile,AL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Gulf Distributing Holdings
Mobile, AL
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Warehouse Lead
Gulf Distributing Holdings
Mobile, AL
07.2021 - 01.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
Transit Bus Driver
The Wave Transit
Mobile, AL
06.2017 - 07.2021
- Drove fixed-route buses throughout Mobile, maintaining a strong safety record while assisting passengers with boarding, fare collection, and route information.
- Worked closely with dispatchers to adjust schedules when needed and contributed to improving route efficiency and on-time performance.
Skills
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Project management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- MS office
- Maintaining compliance
- Goal setting
- Client relationships
- Workflow optimization
- Strategic planning
- Project leadership
- Schedule management
- Health and safety compliance
- Workforce management
Certification
Commercial Driver's License (CDL-B) – AL | Expires July 2025
Endorsement: Passenger (P)
Valid Driver's License – AL
CDL Bus Driver
Timeline
Operations Manager
Gulf Distributing Holdings
01.2023 - Current
Warehouse Lead
Gulf Distributing Holdings
07.2021 - 01.2023
Transit Bus Driver
The Wave Transit
06.2017 - 07.2021