Ebony Johnson
Hanover,MD
Summary
Customer-focused healthcare professional with extensive experience supporting patients, visitors, and interdisciplinary healthcare teams in hospital, government, and academic healthcare settings. Strong background in guest services, patient relations, administrative support, records management, HIPAA compliance, and compassionate service.
Overview
20
20
years of professional experience
Work History
CARE Scholar
Kennedy Krieger Institute / Johns Hopkins University
Baltimore, MD
05.2024 - 06.2024
- Collaborated with interdisciplinary healthcare and research professionals
- Maintained confidential documentation
- Supported trauma-informed initiatives
- Observed patient advocacy processes
- Communicated professionally with healthcare teams
Administrative Assistant
U.S. Army Corps of Engineers
Alexandria, VA
12.2023 - 02.2024
- Coordinated meetings, travel, schedules, and office operations
- Managed electronic and paper records
- Prepared reports and correspondence
- Provided responsive customer service
- Supported leadership in fast-paced environment
Lead Food Service Worker
MedStar Harbor Hospital
Baltimore, MD
02.2023 - 04.2023
- Provided excellent service to hospital patients
- Worked with nursing and dietary teams
- Resolved patient concerns professionally
- Maintained sanitation and safety standards
- Supported efficient hospital operations
Health Aid
Veterans Health Administration
Washington, D.C.
05.2020 - 08.2020
- Transported patients safely
- Recorded vital signs accurately
- Prepared clinical areas
- Maintained HIPAA compliance
- Worked collaboratively with nurses
Customer Service Technician
Social Security Administration
Baltimore, MD
03.2015 - 04.2015
- Assisted customers in navigating benefit options to ensure understanding and satisfaction
- Resolved customer inquiries with focus on clarity and professionalism
- Communicated with diverse populations
- Directed customers to appropriate resources
- Delivered compassionate service to enhance customer experience and foster trust
Administrative Assistant
Sinai Hospital of Baltimore
Baltimore, MD
12.2014 - 01.2015
- Maintained confidential patient records
- Supported healthcare staff
- Organized administrative files
- Ensured documentation accuracy
- Maintained HIPAA compliance
Intern
University of Maryland Medical Center
Baltimore, MD
08.2004 - 05.2006
- Greeted patients and visitors
- Helped patients navigate hospital facilities and departments
- Transported patients throughout hospital, facilitating timely access to care
- Assisted in transporting patients throughout hospital to ensure timely access to care
- Supported nurses with administrative tasks
- Answered incoming calls and directed inquiries
Education
Bachelor of Science - Interdisciplinary Studies (Chemistry & Psychology)
Coppin State University
Skills
- Administrative Support
- Office Management
- Workflow Coordination
- HIPAA Compliance
- Medical Records
- Customer Service
- Microsoft Office
- Problem Solving
- Organization
- Communication
- Teamwork
- Problem Solving
Additional Education And Training
- Graduate Coursework in Human Services Administration - Coppin State University
- Western School of Technology & Environmental Science - Health Science Technology Program
Timeline
CARE Scholar
Kennedy Krieger Institute / Johns Hopkins University
05.2024 - 06.2024
Administrative Assistant
U.S. Army Corps of Engineers
12.2023 - 02.2024
Lead Food Service Worker
MedStar Harbor Hospital
02.2023 - 04.2023
Health Aid
Veterans Health Administration
05.2020 - 08.2020
Customer Service Technician
Social Security Administration
03.2015 - 04.2015
Administrative Assistant
Sinai Hospital of Baltimore
12.2014 - 01.2015
Intern
University of Maryland Medical Center
08.2004 - 05.2006
Bachelor of Science - Interdisciplinary Studies (Chemistry & Psychology)
Coppin State University