Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Jones

Pontiac,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Logistics Associate

Amazon
01.2021 - Current
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

Call Center Representative

Oakland Forward
09.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Maintained and managed customer files and databases.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

BBA - Chain Supply Management

Wayne State University
Detroit, MI
02.2026

High School Diploma -

Pontiac Northern High School
Detroit, MI
06.2005

Skills

  • Shipment Routing
  • Vendor Liaising
  • Accounting Principles Knowledge
  • Goods Movement Planning
  • Reading Comprehension
  • Performance Management
  • Customer Experience
  • Inventory Management
  • Determining Metrics

Timeline

Logistics Associate

Amazon
01.2021 - Current

Call Center Representative

Oakland Forward
09.2020 - Current

BBA - Chain Supply Management

Wayne State University

High School Diploma -

Pontiac Northern High School

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Ebony Jones