Ebony Jones
East Orange,NJ
Summary
Dedicated and adaptable customer service professional with over three years of experience in the aviation and retail industries. Strong interpersonal and multitasking abilities, with a proven track record of providing exceptional customer support. Adept at handling high-pressure situations with a detail-oriented and flexible approach. Seeking to leverage experience and skills to contribute to a customer service role.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Prime Flight Aviation
2019.03 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
Bakery Clerk
ShopRite
2017.06 - 2019.02
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Education
High School Diploma -
North Side Charter High School
Brooklyn, NY06.2016
Skills
- Disability Awareness
- Wheelchair Navigation
- Safety awareness
- Professionalism and Courtesy
- Check-in processes
- Passenger Assistance
- Baggage handling
- Security Screenings
- Boarding gate procedures
- Emergency Procedures
- Airline Policies
- Special Needs Support
Languages
Spanish
Limited Working
Timeline
Wheelchair Agent
Prime Flight Aviation
2019.03 - Current
Bakery Clerk
ShopRite
2017.06 - 2019.02
High School Diploma -
North Side Charter High School
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