Ebony Jones
Jacksonville
Summary
Proven track record in enhancing customer loyalty and workplace cleanliness, demonstrated during my tenure at Blue Cross and Blue Shield. Excelled in customer service and time management, significantly improving client satisfaction. Skilled in both housekeeping and team collaboration, I bring a strong attention to detail and a commitment to excellence.
Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.
Overview
5
5
years of professional experience
Work History
Cleaner
Regina Benton Cleaning Services
12.2021 - 02.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Sales Associate
Sears
01.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Blue Cross and Blue Shield
04.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Florida State College
Jacksonville, FLSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Attention to detail
Timeline
Cleaner
Regina Benton Cleaning Services
12.2021 - 02.2023
Sales Associate
Sears
01.2020 - 09.2021
Customer Service Representative
Blue Cross and Blue Shield
04.2018 - 06.2020
GED -
Florida State College
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