Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

EBONY JONES

Bronx,NY

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Best Buy
12.2018 - 03.2025
  • Provided exceptional customer service to customers in store and in call center
  • Back office duties such as bank deposits, Change orders, counting tills for registers, and data entry

Account Manager/Call center rep

Retrieval Masters Creditors Bureau (RMCA/AMCB)
04.2018 - 08.2018
  • Managing accounts daily as well as providing customer service to customers.
  • Making and taking calls, Handling customers personal information.
  • Collecting debts for various companies.

Call Center Specialist/ Tax preparer

Jackson Hewitt
01.2016 - 01.2018
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken.
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Prepared taxes

J.T.P.

New York City Department of Parks & Recreation
01.2015 - 11.2015
  • Performed janitorial duties both indoors and outdoors.
  • Used various cleaning supplies and hand tools.
  • Assisted patrons daily with information and directions.

Childcare Provider

Women’s Housing and Economic Development Corporation
11.2009 - 09.2014
  • Maintained a safe and clean play environment for children.
  • Communicated with children's parents or guardians about daily activities and behavior.
  • Sanitized toys and play equipment.

Education

Pharmacy Technician Program

Sanford Brown Institute
New York, New York
05.2015

Associates - applied science

New York City College of Technology
Brooklyn, New York
12.2010

High School Diploma - undefined

Bronx Community High School
Bronx, New York
06.2009

Skills

  • Bilingual
  • Communication
  • Microsoft Office
  • (OSHA) 10 hour certificate

Timeline

Customer Service Representative

Best Buy
12.2018 - 03.2025

Account Manager/Call center rep

Retrieval Masters Creditors Bureau (RMCA/AMCB)
04.2018 - 08.2018

Call Center Specialist/ Tax preparer

Jackson Hewitt
01.2016 - 01.2018

J.T.P.

New York City Department of Parks & Recreation
01.2015 - 11.2015

Childcare Provider

Women’s Housing and Economic Development Corporation
11.2009 - 09.2014

Pharmacy Technician Program

Sanford Brown Institute

Associates - applied science

New York City College of Technology

High School Diploma - undefined

Bronx Community High School

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EBONY JONES