EBONY LAWTON
Hampton,Virginia
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Driver
Uber/ Lyft
02.2022 - Current
- Improved rider satisfaction by maintaining clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
FedEx Package Handler
FedEx Ground
06.2021 - 08.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Remote Seasonal Customer Service Consultant
Gap Inc.
10.2020 - 01.2021
- Assisted customer via chat with orders, returns and exchanges
- Utilize effective time management skills in order to handle multiple chats in fast-paced environment
- Acted as customer advocate by resolving complex concerns in accurate and timely fashion.
Claims Adjuster Trainee
Safelite Group
06.2019 - 03.2020
- Improved claim resolution times by efficiently managing caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
SENIOR ADVISOR
Apple
05.2015 - 03.2016
- Handled inbound consults from Tier 1 representative's, to give support or assistance
- Responsible for being back up support for Tier 1, including taking escalation calls
- Once ownership is established for case, responsibilities include following through until resolution
- Issues included IOS troubleshooting.
Account Service Representative
Sprint
08.2014 - 07.2015
Collection Account Specialist
Portfolio Recovery Associates
10.2012 - 08.2014
Education
Associate Degree - Paralegal Studies
01.2012
Skills
- Loading and unloading
- Shipping and receiving
- Warehouse Safety
- Account Management
- Customer Complaint Resolution
- Technical Troubleshooting
Timeline
Driver - Uber/ Lyft
02.2022 - Current
FedEx Package Handler - FedEx Ground
06.2021 - 08.2023
Remote Seasonal Customer Service Consultant - Gap Inc.
10.2020 - 01.2021
Claims Adjuster Trainee - Safelite Group
06.2019 - 03.2020
SENIOR ADVISOR - Apple
05.2015 - 03.2016
Account Service Representative - Sprint
08.2014 - 07.2015
Collection Account Specialist - Portfolio Recovery Associates
10.2012 - 08.2014
Kaplan University-Davenport Campus - Associate Degree, Paralegal Studies