Intuit QuickBooks
Ebony Lee
Miramar,FL
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Detail-oriented, customer-focused professional with 15+ years of experience in hospitality and aviation industries. Proven track record managing high-stakes financial transactions, ensuring regulatory compliance, and enhancing customer satisfaction in fast-paced environments. Expert in conflict resolution, operational process improvement, and team development. Recognized for exceptional leadership, problem-solving abilities, and optimizing efficiency while delivering outstanding service. Currently pursuing a Bachelor's in Supervision and Management with a Human Resources specialization to further expand expertise in leadership and organizational strategy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Croupier
Hard Rock Casino
10.2019 - Current
- Facilitated seamless gaming operations while ensuring adherence to all casino regulations and policies
- Engaged with guests to enhance their gaming experience and drive customer loyalty
- Improved product recommendations and increased sales
- Drove business decisions and reduced operational costs
Flight Attendant
American Airlines
04.2016 - Current
- Ensured passenger safety and comfort on domestic and international flights while adhering to all FAA regulations
- Delivered outstanding customer service, handling emergencies with poise and professionalism
- Collaborated with diverse teams to enhance passenger experiences and uphold airline standards
- Led in-flight safety demonstrations and resolved conflicts to maintain a positive travel environment
Croupier
Seminole Coconut Creek Casino
05.2014 - 10.2019
- Provided an exceptional table game service and engaging gaming experience
- Assisted with training and mentoring new dealers to maintain service quality
- Processed large financial transactions with accuracy and adherence to casino policies
Education
Bachelor’s Degree - Supervision and Management, Human Resources Specialization
08.2026
Associate Degree - Accounting Technology
01.2023
Skills
- Customer Service
- Conflict Resolution
- Accounting Technology
- Leadership
- Team Development
- Operational Process Improvement
- Effective Communication
- Team player mentality
- Cash handling expertise
- Integrity and honesty
- Patience and composure
- Excellent customer service
Certification
- Accounting Technology Operations, 2024
- Business Management, 2024
- Business Operations, 2023
Personal Information
Title: Operation & Customer Service Specialist
Software
Languages
English
Full Professional
Timeline
Croupier - Hard Rock Casino
10.2019 - Current
Flight Attendant - American Airlines
04.2016 - Current
Croupier - Seminole Coconut Creek Casino
05.2014 - 10.2019
Broward College - Associate Degree, Accounting Technology
Broward College - Bachelor’s Degree, Supervision and Management, Human Resources Specialization
Similar Profiles
Patrick GedroicPatrick Gedroic
Steward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock CasinoSteward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock Casino
Tiffany JacksonTiffany Jackson
Cage Supervisor at Hard Rock CasinoCage Supervisor at Hard Rock Casino
Mahlet WondemuMahlet Wondemu
Table Games Dealer at Hard Rock CasinoTable Games Dealer at Hard Rock Casino