Michelle Robson
Las Vegas,NV
Summary
Dynamic hospitality professional with extensive experience in dispute mediation, customer engagement, and floor management. Proven ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive environment. Highly skilled in critical thinking and decision-making to maintain safe, efficient operations under demanding conditions while prioritizing tasks with a sense of urgency and precision.
Overview
16
16
years of professional experience
Work History
CROUPIER
The Cosmopolitan Las, Las Vegas Blvd
Las Vegas, Nevada
06.2021 - Current
- Utilize sound business judgment to resolve complex issues with internal and external customers.
- Identify potential cheating or suspicious behavior, ensuring a safe environment through diligent monitoring.
- Secured company assets through regular audits and monitoring procedures.
- Maintain accurate records of all high-volume transactions with a high degree of precision.
Croupier
Circa Hotel and Casino
Las Vegas, Nevada
10.2020 - 06.2021
- Managed high-limit player interactions under demanding operational conditions.
- Applied critical thinking to find creative solutions to problems, exceeding customer satisfaction goals
- Engaged with players to create a welcoming and enjoyable atmosphere throughout the casino.
Croupier
Palms Casino and Resort
Las Vegas, Nevada
10.2019 - 03.2020
- Monitored table activities to ensure compliance with gaming regulations and house rules.
- Provided excellent customer service by responding promptly to player inquiries and requests.
- Facilitated conflict management through engaging with uncivil and fraudulent casino visitors with utmost professionalism.
Floor Manager
Reef Hotel Casino
Cairns , Queensland
03.2010 - 10.2019
- Coordinated station activities and collaborated across departments to ensure a safe, efficient, and on-time operation.+1
- Monitored and assessed team performance, implementing corrective actions to protect business assets.
- Fostered inclusive working environment by resolving disputes and supporting diverse staff and patrons.
Education
Bachelor of Arts - Internet Studies
Curtin University
Darwin Australia04-2026
High School Diploma -
Innisfail State High School
Innisfail AustraliaSkills
- Customer service
- Conflict resolution
- Problem solving
- Team collaboration
- Data analysis
- Project management
Timeline
CROUPIER
The Cosmopolitan Las, Las Vegas Blvd
06.2021 - Current
Croupier
Circa Hotel and Casino
10.2020 - 06.2021
Croupier
Palms Casino and Resort
10.2019 - 03.2020
Floor Manager
Reef Hotel Casino
03.2010 - 10.2019
Bachelor of Arts - Internet Studies
Curtin University
High School Diploma -
Innisfail State High School