EBONY MATOS
Philadelphia,PA
Summary
Seasoned Contract Manager with background in overseeing contract lifecycle from initiation to closure. Known for negotiating complex contracts, ensuring compliance with company policies and managing procurement strategies. Strengths include risk management, relationship building across various sectors, and reducing company costs through effective contract negotiation tactics. Previous impact includes streamlined contracts process, enhanced supplier relationships and improved contractual terms benefiting organizational bottom line.
Overview
8
8
years of professional experience
Work History
Contract Manager
Progyny Inc.
05.2023 - 01.2024
- Managed the full contract lifecycle including drafting SOWs, negotiating terms, and ensuring compliance with legal standards
- Led projects to enhance UM and GEHA processes and developed Salesforce systems for client communications
- Oversaw projects related to contract management templates and documentation consistency
- Supervised NDA and UM inboxes, updated records, and supported Paralegal/Admin tasks
- Created and managed contract templates to ensure consistency and efficiency
Contract Manager
HubSpot
04.2021 - 01.2023
- Collaborated with Customer Success, Sales, and Legal to manage client accounts and inquiries
- Led contract negotiations and amendments, ensuring compliance with policies and timely closures
- Worked with internal teams to resolve complex billing issues and contribute to process improvements
- Assisted with maintaining the contract management playbook and mentored new hires
- Handled distribution of Compliance and SOC reports, W9s, and vendor forms
Renewal Contract Manager
Guardian Life
11.2018 - 04.2021
- Drove high contract renewal rates by managing a portfolio of high-value agreements and ensuring compliance with company and industry standards.
- Streamlined the contract management process by collaborating with sales and legal teams to optimize workflows, automate tasks, and eliminate inefficiencies, reducing lifecycle time and boosting productivity.
- Negotiated and finalized agreements with vendors, brokers, and stakeholders achieving significant cost savings for the client.
- Implemented Key Performance Indicators (KPIs) to track contract and vendor metrics, improving customer satisfaction.
Broker Planholder CSR
Guardian Life
01.2016 - 11.2018
- Provided support to brokers and planholders, resolved issues, and followed playbook processes
- Collaborated with various departments to resolve complex cases and maintain service standards
- Managed workflow documentation and acted as a liaison between clients and internal teams
Education
Bachelor of Arts - Marketing
University of Ashford
08.2024
Skills
- Organizational & Analytical Abilities
- Contract Management
- Communication & Negotiation
- Cross-Departmental Collaboration
- Project Oversight
- Vendor Management
- Compliance & Reporting
- Technical Knowledge
- Adaptability
Websites
Accomplishments
- Achieved 1st place for Top Archived Reply Time at HubSpot, demonstrating exceptional efficiency in managing customer support responses.
- GPA: 3.31 at University of Ashford Global Campus.
- Volunteered at Second Harvest Food Bank #2, 07/01/19 and 08/01/19.
Tools
HubSpot, Salesforce, CPS, Slack, Teams, Front, Phoenix, Siebel Service, Microsoft Office (Word, Excel, Outlook), SharePoint, SaaS, Contract 365
Timeline
Contract Manager
Progyny Inc.
05.2023 - 01.2024
Contract Manager
HubSpot
04.2021 - 01.2023
Renewal Contract Manager
Guardian Life
11.2018 - 04.2021
Broker Planholder CSR
Guardian Life
01.2016 - 11.2018
Bachelor of Arts - Marketing
University of Ashford
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