Ebony M. Hunt
Girard,Ohio
Summary
Results-oriented Case Manager and Labor Relations specialist with over a decade of experience in people operations and compliance within government and manufacturing sectors. Expertise in managing complex caseloads and enhancing service standards while operating a travel business. Skilled in Microsoft 365, Google Workspace, HR analytics tools, and data reporting systems.
Overview
13
13
years of professional experience
Work History
Delivery Operations
Slicker Trucking / FedEx
01.2020 - 01.2021
- Delivered parcels to residences and businesses ensuring timely and accurate service.
Production Worker
General Motors
Youngstown, Ohio
01.2008 - 01.2018
- Built, drove, and shipped cars on assembly line, ensuring timely delivery across the country.
- Operated machinery on assembly line to produce automotive components, maintaining quality standards.
Owner
Eb's World Tour Travel
- Manages day-to-day operations of a growing travel agency specializing in group travel, luxury vacations, and custom itineraries.
- Met revenue goals consistently while delivering exceptional customer service, ensuring high client satisfaction.
- Oversaw marketing, client relations, vendor partnerships, and trip planning to enhance client experiences.
Case Manager
Trumbull County
- Managed multiple cases for government assistance, ensuring compliance with regulations.
- Calculated monthly budgets for recipients, facilitating effective resource allocation.
Education
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Women's Entrepreneurship Certificate -
Cornell University
Cybersecurity Certification -
Coursera
Skills
- Employee & Labor Relations
- Customer Service
- Investigations & Conflict Resolution
- Workforce Planning & Performance Metrics
- Case Management
- Trained in firearm safety
- Training & Education
- DNA/Fingerprint lab testing
- Program and Team Development
- Microsoft Office 365
- Google Workspace
- Zoom
- CRM Systems
- HR Data Analysis
- SQL
- Python
- AI
References
Available upon request.
Core Leadership Competencies
- Employee & Labor Relations
- Customer Service
- Investigations & Conflict Resolution
- Workforce Planning & Performance Metrics
- Case Management
- Trained in firearm safety
- Training & Education
- DNA/Fingerprint lab testing
- Program and Team Development
- Microsoft Office 365
- Google Workspace
- Zoom
- CRM Systems
- HR Data Analysis
- SQL
- Python
- AI
Timeline
Delivery Operations
Slicker Trucking / FedEx
01.2020 - 01.2021
Production Worker
General Motors
01.2008 - 01.2018
Owner
Eb's World Tour Travel
Case Manager
Trumbull County
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Women's Entrepreneurship Certificate -
Cornell University
Cybersecurity Certification -
Coursera