Ebony Miller

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Flexible hard worker ready to learn and contribute to team success. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

• Schedule appointments and procedures, considering patient preferences and facility availability.
• Collect co-payments , deductibles and patient balances.
• Verify and update patient demographic and insurance information.
• Process patient information, including reasons for seeking treatment and insurance information.

• Teamwork: Collaboration conflict resolution, building rapport, motivating others.
• Receive Wow cards.
• Motivation: Inspiring others, setting goals, encouraging participation.
• Analyze situations,identify opportunities, and develop effectives strategies to achieve goals.
• Continuously learning and developing their skills and knowledge.
• Can bounce back from setbacks and challenges, learning from mistakes and continuing to strive for success.
• Empower my team members, fostering a sense pf ownership and responsibility.