Ebony Mi’unique

Package Handler Trainer

FedEx:Ground

06.2020 - Current

Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Collaborated with management to address specific skill gaps and tailor training programs accordingly.
Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
Developed customized training materials for different learning styles, accommodating individual needs and preferences.
Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
Coordinated cross-functional training initiatives, ensuring consistency across all departments involved in the package handling process.
Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
Collaborated with human resources to develop and implement an onboarding program specifically designed for package handlers, streamlining the integration of new hires into the team.
Ensured compliance with relevant laws and regulations pertaining to worker safety during all phases of the package handling process by conducting regular audits of procedures followed by employees under my supervision.
Updated existing training manuals to reflect changes in company policies or best practices within the industry.
Maintained up-to-date knowledge of industry trends and advancements in package handling technology to inform future trainings appropriately.
Trained new employees on proper packing and labeling techniques and to apply best practices.
Complied with safety, health, and environmental regulations as prescribed by law.
Proved successful working within tight deadlines and a fast-paced environment.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Inspected items to identify discrepancies and damages and reported to supervisor.
Loaded and unloaded items from production line.
Cleaned and maintained production area and equipment.
Sorted and stacked finished items.
Loaded items onto conveyor belts and pallets.
Placed items into bags, boxes or other containers.
Inspected items for defects and damage.
Re-packaged damaged or incorrectly packaged items.
Utilized adhesive labels and other materials to package items.
Counted items to verify accuracy of orders.
Operated shrink wrap, banding and other wrapping machines.
Monitored inventory levels to report on shortages or excess.
Assembled boxes, cartons and containers to package items.
Secured items for storage or shipment.
Recorded product, packaging and order information on specified forms.
Packaged fragile items with cushioning material.

Order Processor

Orielly's Distribution Center

08.2016 - 01.2020

Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Input order information into system and updated customer accounts to document and track customer orders.
Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Processed customer orders in line with established policies and procedures.

Cashier

Golden Chick

09.2010 - 10.2013

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Summary

Overview

Work History

Package Handler Trainer

Order Processor

Cashier

Education

Early Childhood Education

Skills

Timeline

Package Handler Trainer

Order Processor

Cashier

Early Childhood Education

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