Ebony Moore
Norlina ,NC
Summary
Proven Medical Billing and Collections Specialist with a track record of enhancing revenue and streamlining processes at Moores Rest Home. Expert in medical billing software and claims processing, coupled with exceptional customer service skills. Achieved significant improvements in productivity and collection rates through meticulous attention to detail and effective teamwork.
Overview
18
18
years of professional experience
Work History
Medical Billing and Collections Specialist
Moores Rest Home
Warrenton, NC
03.2006 - 08.2024
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Compiled and tracked outstanding balances owed to medical facilities.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
- Played an instrumental role in streamlining the collections process by implementing new procedures that resulted in improved outcomes for both patients and healthcare providers alike.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
Call Center Representative
ACS
Raleigh, NC
05.2010 - 05.2011
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Certificate - Medication Aide
Vance Granville Community College
Henderson, NC02.2019
Certificate - Certified Nursing Assistance
Vance Granville Community College
Henderson NC01.2009
High School Diploma - General Studies
Wake Forest Roseville High School
Wake Forest, NC05.2004
Skills
- HIPAA Compliance Knowledge
- Medical Billing Software Proficiency
- Claims Processing Proficiency
- Professionalism and Ethics
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Customer service support
- Team Collaboration
- Adaptability and Flexibility
Timeline
Call Center Representative
ACS
05.2010 - 05.2011
Medical Billing and Collections Specialist
Moores Rest Home
03.2006 - 08.2024
Certificate - Medication Aide
Vance Granville Community College
Certificate - Certified Nursing Assistance
Vance Granville Community College
High School Diploma - General Studies
Wake Forest Roseville High School