Marina Bonilla

Insurance Follow up Representative.Collect patient co-pay for procedures that had co payments. worked on denials and demand payment of claims based on contracts with medical offices. Knowledge in medical terminology. set up payment arrangement with patients.

• Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
• Compiled and tracked outstanding balances owed to medical facilities.
• Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
• Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.

• Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
• Enhanced revenue recovery efforts by effectively negotiating payment plans with delinquent account holders, securing prompt payments while preserving client relationships.
• Minimized loss ratios for the organization by meticulously reviewing aged accounts receivable reports and promptly addressing unpaid balances due from insurance carriers.
• Supported team members in claim follow-up efforts, contributing to overall departmental success through proactive collaboration and information sharing.
• Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.