Jeannie Capen
Clearwater,FL
Summary
Ambitious biller / collector with more than 30 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
20
20
years of professional experience
Work History
Medical Billing and Collections Specialist
American Arthritis And Rheumatology Associates
08.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Medical Billing and Collections Specialist
West Coast Ear, Nose And Throat Associates
12.2021 - 08.2023
- Conducted regular audits of billed services to identify errors or discrepancies before submission, minimizing rejected claims due to inaccuracies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Financial Counselor
Florida Cancer Specialists
01.2011 - 01.2021
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Assessed client financial situation and explored background through one-on-one interview process.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Collections Supervisor
US Oncology
01.2006 - 01.2011
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department's strengths and weaknesses.
Education
High School Diploma -
Randolph High School
Randolph, MA06.1981
Skills
- HIPAA Compliance Knowledge
- Medical Billing Software Proficiency
- Claims Processing Proficiency
- Professionalism and Ethics
Timeline
Medical Billing and Collections Specialist
American Arthritis And Rheumatology Associates
08.2023 - Current
Medical Billing and Collections Specialist
West Coast Ear, Nose And Throat Associates
12.2021 - 08.2023
Financial Counselor
Florida Cancer Specialists
01.2011 - 01.2021
Collections Supervisor
US Oncology
01.2006 - 01.2011
High School Diploma -
Randolph High School
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