Summary
Overview
Work History
Education
Skills
Timeline

Ebony Muhammad

Oak Forest,IL

Summary

Support day-to-day program operations with expertise in care coordination and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrate success in building long-lasting relationships.

Overview

18
18
years of professional experience

Work History

Community Health Coordinator

BCBSIL
Chicago, IL
07.2022 - Current
  • Conduct assessments to obtain information for participant-centered plan of care
  • Determine functional status, activity, acuity, and self-management levels to make proper care referrals
  • Facilitate ongoing care coordination services to support successful outcomes and meet stabilization goals
  • Cooperate with local service providers, primary care physicians, outreach workers and collaborative agencies to facilitate services for members
  • Construct case notes for data entry into member's file.

Community Advocate

Local Organizing
Chicago, IL
11.2014 - Current
  • Help clients and communities determine what kind of help is needed to assist with achieving their goals
  • Assist clients in filling out paperwork for assistance programs and help determine their eligibility for services such as, food stamps and Medicaid
  • Organizes and acts as a liaison for clients.

Community Specialist

Thresholds
Chicago, IL
12.2019 - 12.2020
  • Provided direct service to members through outreach (60% of workday spent out of the office providing direct community service)
  • Case managed, linkage and referral for patients and collaboration with providers
  • Attended daily staff meetings and adhered to State agency documentation requirements
  • Developed a detailed agenda to facilitate community groups
  • Developed and review members' care plans by identifying goals, objectives, and specific mental health services needed.

Registered Medical Assistant

University of Chicago
Chicago, IL
01.2019 - 08.2019
  • Assisted Endocrinologist in a medical clinic and hospital settings
  • Prepared patients for exams, took vital signs and performed finger sticks
  • Documented patients' medical information.

Registered Medical Assistant/ Case Manager /Prior Authorization

Advocate Medical Group
Chicago, IL
01.2015 - 01.2018
  • Visited patients home for well check
  • Assisted case management, with patients point of care
  • Generated referrals for patient's community advocate Initiated Prior Authorization to patients' insurance for procedures and medication
  • Submitted appeal for patients' when services are denied
  • Followed up with patients' when approved or denied.

Mental Health Counselor

Saint Anthony Hospital
Chicago, IL
01.2006 - 01.2015
  • Established treatment programs, set schedules and routines for patients
  • Generated referral for patient's healthcare services Observed patients and documented any physical or behavioral signs or changes
  • Assessed the compliance of individuals on a case-by-case basis
  • Provided critical resources and support to individuals in crisis
  • Facilitated community groups and individual counseling.

Medical Assistant

Advocate Medical Group
Chicago, IL
01.2011 - 01.2013
  • Interviewed patients to obtain medical information and measure their vital signs
  • Recorded patients' medical history, vital statistics, and information such as test results in medical records
  • Prepared and administered medications as directed by a physician
  • Collected urine or other laboratory specimens, log the specimens, and prepare them for testing
  • Explained treatment procedures, medications, diets, and physicians' instructions to patients.

Education

Bachelor of Science - Healthcare Management

DeVry University

Skills

  • Good listening skills
  • Compassion
  • Planning and Coordination
  • Teamwork
  • Critical thinking
  • Cultural awareness
  • Analytical skills
  • Multitasking abilities
  • Flexible & Adaptable
  • Microsoft Office
  • Computer proficiency
  • Reading comprehension
  • Community Outreach
  • Conflict Resolution
  • Patient Assessment
  • Positive Attitude
  • Calm Under Pressure
  • Case Needs Assessment

Timeline

Community Health Coordinator - BCBSIL
07.2022 - Current
Community Specialist - Thresholds
12.2019 - 12.2020
Registered Medical Assistant - University of Chicago
01.2019 - 08.2019
Registered Medical Assistant/ Case Manager /Prior Authorization - Advocate Medical Group
01.2015 - 01.2018
Community Advocate - Local Organizing
11.2014 - Current
Medical Assistant - Advocate Medical Group
01.2011 - 01.2013
Mental Health Counselor - Saint Anthony Hospital
01.2006 - 01.2015
DeVry University - Bachelor of Science, Healthcare Management

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Ebony Muhammad