Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Ebony N. Hampton
Olive Branch,MS
Work Preference
Summary
Dynamic, detail-oriented professional recognized for exceptional goal-setting, decision-making, and problem-solving capabilities. Proven track record of positively influencing internal and external support systems while enhancing overall productivity. Adaptable to the evolving landscape of various industries, with a strong aptitude for identifying, developing, and maintaining valuable networks and resources. Committed to executing strategic initiatives through a systematic and methodical approach that ensures alignment with organizational objectives.
Overview
8
8
years of professional experience
Work History
Contract Relations Supervisor
AAA Automobile Club
11.2021 - Current
- Supervised daily operations, ensuring adherence to service standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and team productivity.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Customer Support Specialist III
Ecs Federal
05.2020 - 01.2021
- Maintained professional interpersonal relations between customers, team members, and management staff
- Assisted in troubleshooting technical issues using company tools and resources.
- Managed a high volume of inbound emails while maintaining excellent call quality standards and adhering to established procedures.
- Provided customer support via phone, email, and chat to resolve inquiries efficiently.
General Office Secretary
Shelby County Schools
08.2018 - 08.2020
- Facilitated all initial in-person contact through the school building
- Assisted parents/students with adherence to minor medical policies and procedures
- Assisted in scheduling appointments and coordinating meetings for administrative staff.
- Managed incoming calls and directed inquiries to appropriate personnel promptly.
Insurance Authorization Specialist
Lincare Holdings, Inc.
07.2017 - 05.2018
- Aided in customer service to patients who receive CPAP equipment
- Ensured customer satisfaction and met/exceeded monthly sales goals
- Processed insurance authorization requests efficiently, ensuring compliance with company policies.
- Coordinated communication between healthcare providers and insurance companies to facilitate timely approvals.
Education
BS - Psychology, African American Studies, Speech/Communications
Middle Tennessee State University
05.2015
Skills
- Interpersonal communication
- Leadership
- Analytical Skills
- Creative Thinking
- Time Management
- Staff management
- Training and mentoring
- Customer service
Hobbies and Interests
Writing, Fitness, Community Involvement, Personal Styling
Awards
2023 President's Elite Performance Award
3 Time "Live Legendary" Gold Award
10 Time "Live Legendary" Silver Award
3 Time "Live Legendary" Bronze Award
Life Quotes
"Live full, die empty" - Les Brown
"What you get by achieving your goals is not as important as what you become by achieving your goals" - Zig Ziglar
Timeline
Contract Relations Supervisor
AAA Automobile Club
11.2021 - Current
Customer Support Specialist III
Ecs Federal
05.2020 - 01.2021
General Office Secretary
Shelby County Schools
08.2018 - 08.2020
Insurance Authorization Specialist
Lincare Holdings, Inc.
07.2017 - 05.2018
BS - Psychology, African American Studies, Speech/Communications
Middle Tennessee State University
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