Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Owens

Griffin,Georgia

Summary

Highly motivated and innovative Buyer with 7+ years of experience of inventory management and relationship building with vendors and sales reps. I have very good interpersonal skills and expertise in product management with the ability to produce top-quality product in an efficient manner. I have years of experience with cost reductions and increasing revenue. Resourceful Purchaser efficiently negotiates with vendors to process and create purchase orders to meet supply and demand. Collaborates with buyers and sales force to address evolving marketplace needs. Functions under minimal supervision but also excels in team environments to attain sales goals and fulfill customer requests.

Overview

18
18
years of professional experience

Work History

Purchasing Agent

NCS INC
07.2014 - 06.2024
  • Negotiate with vendors to ensure the best possible lead times and production
  • Minimize duplicate part numbers in the system to determine price hike and increases between the different vendors
  • Which in returned cut the cost and saved the company 200,000+ annually
  • Generated spreadsheets for effective and accurate tracking of all purchase orders
  • Worked with supply chain managers to ensure proper inventory levels and materials were ordered and stocked
  • Respond to customer inquiries quickly via phone, email, or in-person.

Customer Service Representative

AT&T
10.2013 - 07.2014
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records.

Operations Supervisor

DHL
03.2006 - 10.2013
  • Procured all materials, products, parts, equipment and supplies
  • Ensured accurate input and output of inventory from CMMS (computer maintenance management system)
  • Generated cost savings report
  • Research supplies based on price and quality
  • Kept abreast of freight rates set for delivery of products
  • Responsible for the efficient day to day operation of department activities
  • Coordinated with appropriate personnel regarding product handling, storing, & product shortages to ensure scheduled deadlines were met
  • Tracked productivity of associates and ensured a high standard of performance and quality control was maintained in sorting customer's materials
  • Maintained a clean and organized department as well as in charge of trouble shooting and making quick decisions to resolve problems
  • Maintained safe operations of equipment and processes and ensure compliance with all safety regulations
  • Hired, and trained new employees
  • Maintained employees schedule to meet the need of day to day production numbers.

Education

Business Management -

Georgia Piedmont Technical College
Clarkston, Georgia
05.2016

Criminal Justice -

Georgia Piedmont Technical College
Clarkston, Georgia
05.2015

Skills

  • Order tracking
  • Procurement
  • Scheduling
  • Inventory Management
  • Contract Negotiation
  • Cost Control
  • Demand forecasting
  • Materials Planning
  • Procurement Software Proficiency
  • Product sourcing
  • Vendor Relationship Management
  • Supplier Evaluation

Timeline

Purchasing Agent

NCS INC
07.2014 - 06.2024

Customer Service Representative

AT&T
10.2013 - 07.2014

Operations Supervisor

DHL
03.2006 - 10.2013

Business Management -

Georgia Piedmont Technical College

Criminal Justice -

Georgia Piedmont Technical College

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Ebony Owens