Ebony Pierre-Gomez
Summary
An experienced individual who will bring a diverse range of skills, and knowledge that have been developed over through educational and professional years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Orthopedic Specialty Group
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Reception
Hartford Health Care Cardiology
04.2023 - 09.2024
- Registering patient, collecting demographic and insurance information, and verifying eligibility and benefits
- Managing incoming calls and inquiries, providing information, scheduling appointments, and addressing patient concerns
- Processing medical request for patients as needed
- Collecting copays, reconcile money for deposits and completing cash drawer as assigned
- Performing other office duties as assigned
National Pain & Spine Center
03.2022 - 04.2023
- Assisted physician with pain management procedures, including trigger point injections, nerve blocks, and epidural steroid injections with fluoroscopy
- Prepared treatment rooms and equipment, ensuring a clean and safe environment for patient care.
- Managed medication refills and prior authorizations, communicating with pharmacies and insurance companies as needed.
- Roomed patients, obtained vital signs, and assisted with medical histories and documentation
- Maintained medical supplies and equipment, and ordering and restocking as necessary
Shift Supervisor
Starbucks
02.2018 - 03.2022
- Provided friendly and efficient service to customers, ensuring a memorable Starbucks experience.
- Prepared and served beverages and food items accordingly to Starbucks recipes and quality standards
- Managed shift responsibilities, including opening and closing procedures, cash handling, and inventory management.
- Demonstrated strong leadership skills in delegating task, resolving conflicts, and fostering a positive work environment.
- Supervised and coached baristas to ensure an exceptional customer service and operational efficiency.
Ludlow Center for Health & Rehab
03.2020 - 03.2021
- Provided direct patient care under the supervision of registered nurses, ensuring the comfort and well –being of patients
- Assisted with ADL’S, mobility, and ambulation exercises to promote patient independence and recovery
- Monitored vital signs and reported any changes or concerns to the nursing team in a timely manner
- Maintained a clean and safe patient environment, including rooms and common areas
Connecticut Pharmacy
06.2015 - 09.2016
- Filled prescriptions accurately and efficiently, maintaining a high level of precision in medication dispensing.
- Provided excellent customer service, addressing patient inquires and concerns with professionalism and empathy
- Assisted pharmacist with prescription processing, including data entry and insurance verification.
- Prepared compounded medications under the supervision of a licensed pharmacist, adhering to strict safety protocols
Education
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Training Direct
High School - undefined
Norwalk High School
06.2017
Skills
- Detail-oriented with a commitment to accuracy and precision in all task
- Proven ability to lead and motivate peers to performance goals and delivering outstanding services
- Effective problem solver with ability to think quickly and make decisions under pressure
- Compassionate healthcare caregiver with excellent bedside manner and strong interpersonal skills
- Knowledgeable in vital signs and documentation
- Word/ Excel
- Knowledgeable in insurance verification, authorization process and billing
Certification
- Home Health Care-09/2021
- CPR Certified-05/2022
Timeline
Administrative Assistant
Orthopedic Specialty Group
09.2024 - Current
Medical Reception
Hartford Health Care Cardiology
04.2023 - 09.2024
National Pain & Spine Center
03.2022 - 04.2023
Ludlow Center for Health & Rehab
03.2020 - 03.2021
Shift Supervisor
Starbucks
02.2018 - 03.2022
Connecticut Pharmacy
06.2015 - 09.2016
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Training Direct
High School - undefined
Norwalk High School