Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Ebony Pressley

Charlotte,NC

Summary

Provides excellent customer service for existing patients and general public, and ensures that customers are serviced and satisfied to the highest standards with an open mind and empathy

Ability to accept feedback with grace and solicit feedback for areas of improvement

Overview

17
17
years of professional experience

Work History

Patient Access Specialist

Novant Health
08.2023 - Current
  • Responsible for the registration of patients, verification of insurance, entering of demographic data
  • Responsible for complying with relevant laws, regulations and policies, procedures and standards as related to confidentiality
  • Processes copayments
  • Responsible for identifying sources of payment and interfacing with insures, members of the hospital and medical staff.

Patient Access Specialist

Coastal Horizons Center
11.2020 - 05.2023
  • Reviewed client’s intake paperwork including insurance information to determine mental health benefits; if client was uninsured determined eligibility for state funds
  • Verify insurance, using multiple insurance portals
  • Responsible for tracking and submitting authorizations
  • Submitted enrollments and updates
  • Completed registrations over the phone with clients
  • Prepared financial agreements and obtains client signatures.

Patient Registrar

MedNorth Health Center
04.2019 - 11.2020
  • Responsible for the registration of patients and updating demographics
  • Insurance verifications
  • Called to schedule and confirm appointments
  • Collected payments.

Receptionist, File Room Supervisor, Sales Lead

Brock & Scott, PLLC
10.2007 - 12.2018
  • Answered incoming calls on a multi-line phone
  • Greeted clients
  • Use of all electronics including copier and fax
  • Handled work orders for repairs
  • Sorted incoming mail and overnight labels as needed by management
  • Responsible for paying invoices
  • Ordered supplies
  • Helped assist with scheduling office events.

Education

Associate’s Degree in Business Administration -

Cape Fear Community College

Associate’s Degree in Medical Office Administration -

Cape Fear Community College

Associate’s Degree in General Education -

Cape Fear Community College

Certification – Business Office Systems -

Cape Fear Community College

Skills

  • Ability to use Electronic Health Record & Medical Software
  • Medical Terminology
  • Use of CPT codes to assist with billing
  • Proficient in Microsoft Office Suite, Word, Excel, Outlook and Power Point
  • Works well independently but equally comfortable as a team player
  • Ability to perform a variety of administrative duties in a fast-paced environment
  • Hardworking and versatile with proven organizational skills and thorough knowledge of policies and procedures
  • Able to motivate others to work to their fullest potential

Leadership Experience

  • Coordinated work processes and projects; delegated responsibilities, and also empowered staff
  • Tracked failures and implemented compliance and corrective action plans
  • Developed new procedures and formal training documents for new hire packets
  • Analyzed job duties to increase efficiency
  • Experience supervising and training staff

Timeline

Patient Access Specialist

Novant Health
08.2023 - Current

Patient Access Specialist

Coastal Horizons Center
11.2020 - 05.2023

Patient Registrar

MedNorth Health Center
04.2019 - 11.2020

Receptionist, File Room Supervisor, Sales Lead

Brock & Scott, PLLC
10.2007 - 12.2018

Associate’s Degree in Business Administration -

Cape Fear Community College

Associate’s Degree in Medical Office Administration -

Cape Fear Community College

Associate’s Degree in General Education -

Cape Fear Community College

Certification – Business Office Systems -

Cape Fear Community College

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Ebony Pressley