Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Provo

Oklahoma City,OK

Summary

Dynamic and compassionate professional with a background at Home Instead, excelling in customer service excellence and packing speed. Demonstrated ability to exceed daily targets and foster strong client relationships, achieving significant improvements in client wellness and operational efficiency. Skilled in providing emotional support and maintaining high standards of housekeeping, contributing to a positive and efficient work environment.

Overview

1
1
year of professional experience

Work History

Personal Care Assistant

Home Instead
11.2023 - 09.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintaining accurate records of daily activities, observations and any incidents
  • Light Housekeeping

Order Packer

Hobby Lobby Distribution Center
06.2024 - 08.2024
  • Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
  • Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
  • Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
  • Met or exceeded daily quota targets through focused time management and prioritization of tasks.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, allowing for easier access to products and supplies.

Sales Floor Stock Clerk

Walamrt
07.2023 - 10.2023
  • Supported efficient store operations by participating in regular cycle counts and annual physical inventory audits.
  • Assisted in achieving sales targets through effective stock management and timely restocking of popular items.
  • Ensured a seamless shopping experience for customers by assisting with locating specific items within the store.
  • Demonstrated flexibility by adapting to changing priorities or unexpected challenges that arose during daily operations.
  • Prioritized work tasks based on urgency, maximizing productivity during peak business hours.

Customer Service Clerk

Costco
05.2023 - 07.2023
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.

Education

Bachelor of Arts - Developmental Psychology

Southern New Hampshire University
Hooksett, NH
05-2025

Skills

  • Housekeeping tasks
  • Customer service excellence
  • Motivational Skills
  • Packing speed
  • Emotional Support

Timeline

Order Packer

Hobby Lobby Distribution Center
06.2024 - 08.2024

Personal Care Assistant

Home Instead
11.2023 - 09.2024

Sales Floor Stock Clerk

Walamrt
07.2023 - 10.2023

Customer Service Clerk

Costco
05.2023 - 07.2023

Bachelor of Arts - Developmental Psychology

Southern New Hampshire University

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Ebony Provo