EBONY SERRANO
Orlando,FL
Summary
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
Shared Services Center
01.2024 - Current
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
Legal Assistant
Morgan and Morgan
12.2022 - 12.2023
- Managed case files, ensuring accurate documentation and compliance with legal standards.
- Organized and maintained electronic filing systems, enhancing retrieval efficiency for legal teams.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Insurance Verification Specialist
Bio Spine Institute
03.2022 - 12.2022
- Verified insurance eligibility and benefits for patients to ensure accurate billing processes.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Insurance Verification Specialist
Filutowski Eye Institute
01.2018 - 03.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School -
Boone High School
Orlando, FL01.2010
Skills
- EHR Database
- Microsoft Suite: Excel, Word, and PowerPoint
- Google Drive, Sheets, Docs, and Slides
- Organization and Time Management
- Strong Communication
- Attention to detail
Timeline
Insurance Specialist
Shared Services Center
01.2024 - Current
Legal Assistant
Morgan and Morgan
12.2022 - 12.2023
Insurance Verification Specialist
Bio Spine Institute
03.2022 - 12.2022
Insurance Verification Specialist
Filutowski Eye Institute
01.2018 - 03.2022
High School -
Boone High School