Katie Faulkenberry
LUX Eye Care
8
years of professional experience
1
Certification
1
Language
I am a diligent and committed professional who approaches each workday with a positive attitude and a strong dedication to delivering high-quality results. I pride myself on being punctual, reliable, and detail-oriented, ensuring that tasks are completed accurately and efficiently. I consistently strive to achieve excellence and do not rest until the job is successfully completed.
Work History
Insurance Specialist
4 Years 7 Months- Manage billing and coding for routine eye exams and medical office visits
- Verify insurance coverage and eligibility for patients
- Handled denials, flagged issues, and made adjustments to optimize claim resolutions
- Efficiently handle denials, flagging issues, and making necessary adjustments
- Verified insurance coverage and eligibility to facilitate patient access to care
- Monitored claim status to ensure accurate and timely processing of reimbursements
- Answer phones and provide exceptional customer service to patients
- Schedule appointments and maintain an organized appointment calendar
- Pulling contact lens trials for the doctor and checking vision with lenses in
- Operating OCT and Optos photography equipment
- Performing visual field testing
- Measured prescription strengths using lensometer
Server/Hostess
2 Years 11 Months- Greet customers and provide exceptional customer service
- Answered phones and processed to-go orders, enhancing customer convenience
- Take reservations and manage seating arrangements
- Sold pastries and cakes, contributing to overall sales and customer satisfaction
- Answer phones and take to-go orders
- Maintained clean and organized work space, ensuring positive dining experience
- Assisted hosts with customer seating arrangements as needed
- Collaborate with team members to ensure smooth operations
Education
High School Diploma
Skills
Medical records
CMS billing regulations
Medical billing
Insurance coding
Medical claim denial management
Claims follow-up
Healthcare collaboration
Patient record management
EHR management
Clinical documentation
ICD coding
Patient care
Patient intake support
Insurance verification
Insurance communication
Data entry
Documentation review
Ophthalmology
Phone communication
Customer service
Patient interaction
Appointment coordination
HIPAA
Communication skills
Communication skills
EHR management
Documentation review
Claims follow-up
Certification
- Optometric billing and coding
- May 2025 to May 2028
- Certification for optometric billing and coding granted by the authority of the AHEC
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Insurance Specialist
LUX Eye Care
12.2021 - CurrentRead More
Server/Hostess
Big View Diner
01.2019 - 12.2021Read More
Indian Land High School
High School Diploma
Read More