Ebony Shafer
Newnan,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Contract Manager
W.L. Gore And Associates Inc,
06.2022 - Current
- Tracked contracts for management and utilize Total Contract Management software to properly file and manage contracts for various departments
- Organized and updated databases, records and other information resources.
- Compiled required documentation to keep contracts compliant with company requirements.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
Contract Specialist
V.B. Realty
10.2020 - 06.2022
- Monitored, Drafted, and Reviewed contracts for real estate agency.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Coordinated the contract administration phase for awarded contracts, including monitoring contractor compliance to contract requirement, negotiation of and implementation of contract modifications which change the requirements of existing contracts.
- Managed clients or suppliers during breach of contract agreements. Researched contract regulation requirements to ensure everything is up to date.
Call Center Representative
Behavioral Health Connections
02.2018 - 09.2020
- Corresponded with mental health professionals to schedule mental crisis assessments at hospitals in the metro Atlanta area.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained database of patient records. Coordinated placement and drop-off of patients at respectable mental health facilities (both in-patient and out-patient).
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
BBA - Business Administration And Management
University of Louisiana At Monroe
Monroe, LA07.2019
Skills
- Coordinate Service Contracts
- Loss Prevention Strategies
- Corrective Actions
- Records and Database Management
- Eligibility Determinations
- Records Preparation
- Verbal and Written Communication
https://www.linkedin.com/in/ebony-shafer-18b003141/
Timeline
Contract Manager
W.L. Gore And Associates Inc,
06.2022 - Current
Contract Specialist
V.B. Realty
10.2020 - 06.2022
Call Center Representative
Behavioral Health Connections
02.2018 - 09.2020
BBA - Business Administration And Management
University of Louisiana At Monroe
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