Ebony Smith
Melbourne,FL
Summary
Accomplished Correctional Officer Sergeant offering 13 years of experience managing inmate safety and order in correctional security institutions. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks.
Overview
18
18
years of professional experience
Work History
Westville Correctional Seg.
Westville Correctional Facility
10.2005 - 02.2017
- Respond to emergency situations and provide on-scene leadership to others
- Acted as an authoritative source of information for staff regarding department policies, procedures, and updates on industry trends or legal changes impacting corrections work environments as well as their responsibilities within them.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Resolved issues and disputes between inmates professionally and respectfully.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Reduced inmate altercations through proactive conflict resolution techniques and clear communication.
- Enhanced staff efficiency with regular training sessions on policy, procedure, and best practices.
- Streamlined daily operations by optimizing schedules, assignments, and resource allocation.
- Maintain proficiency/awareness of static guard post duties
Direct Care Provider
Rescare Homecare
04.2017 - 01.2021
- Improved patient well-being by providing personalized care and addressing individual needs.
- Enhanced patient comfort by assisting with daily living activities, such as personal grooming and meal preparation.
- Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
- Collaborated with healthcare professionals to develop customized care plans tailored to each patient''s unique situation.
Customer Fulfillment Associate
Walmart
09.2023 - Current
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Implemented proactive communication strategies to keep customers informed of order statuses and potential delays.
Education
Associate of Applied Science - Biology
Davenport University
Grand Rapids, MI05.2002
High School Diploma -
Lew Wallace High School
Gary, IN06.1997
Skills
- Security Protocols
- Extensive team-oriented experience
- Ability to de-escalate disputes and/or conflict(s)
- Surveillance monitoring
- Contraband Control
- Excellent oral and written communication skills
- Aptitude for critical incident handling
- An intense interest in protecting the future of spaceflight
- Computer based proficiency with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Timeline
Customer Fulfillment Associate
Walmart
09.2023 - Current
Direct Care Provider
Rescare Homecare
04.2017 - 01.2021
Westville Correctional Seg.
Westville Correctional Facility
10.2005 - 02.2017
Associate of Applied Science - Biology
Davenport University
High School Diploma -
Lew Wallace High School
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