Maurice V. Joway
Columbia,MO
Summary
Security-conscious Information Technology and Corrections professional with experience operating within a secure correctional facility environment and providing technical support in structured institutional settings. Currently serving with the Missouri Department of Corrections while leveraging prior experience as a Field IT Technician supporting enterprise-level campus systems. Demonstrates operational discipline, compliance awareness, and strong analytical skills supported by a Bachelor of Science in International Business. Experienced in troubleshooting hardware and software systems, maintaining network reliability, safeguarding sensitive information, and adhering to institutional policies including security protocols and mandated reporting standards.
Overview
7
7
years of professional experience
Work History
Corrections Ad Seg Officer I (COI)
Missouri Department of Corrections
Booneville, USA
06.2023 - Current
- Serve in a high-security correctional environment responsible for maintaining safety, security, and operational stability.
- Monitor inmate behavior, enforce institutional policies, conduct inspections, and prevent contraband introduction.
- Respond to emergencies and critical incidents using structured de-escalation techniques and established chain-of-command protocols.
- Maintain accurate documentation of incidents and operational observations.
- Collaborate with multidisciplinary teams to ensure compliance with institutional regulations and maintain safe facility operations.
Freelance IT Technician
Solviony, Inc.
Remote
04.2019 - Current
- Provide remote technical support services including system troubleshooting, data recovery, website deployment, and network setup.
- Deploy and manage Virtual Private Servers (VPS) and utilize AWS S3 cloud storage solutions.
- Deliver cybersecurity-focused recommendations to small business clients.
- Manage multiple concurrent projects while maintaining high standards of communication, service quality, and data confidentiality.
- Developed documentation for systems procedures and user guides.
- Utilized active directory to reset user passwords for employees.
- Created user accounts within Active Directory and granted appropriate permissions to access resources.
- Managed backup systems using tape drives or other storage media.
- Monitored server performance metrics and identified potential areas for improvement.
- Researched and explored new equipment and techniques to improve processes.
- Performed data backups on a regular basis to ensure business continuity.
Field IT Technician
Columbia College
Columbia, USA
05.2020 - 05.2023
- Provided Tier I and Tier II technical support to faculty, staff, and students across campus systems.
- Installed, configured, and maintained desktops, laptops, printers, and networking equipment.
- Performed system imaging, software deployment, and endpoint configuration.
- Conducted diagnostics to resolve hardware and software incidents while maintaining service documentation through ticket-based workflows.
- Assisted with network infrastructure upgrades to improve reliability and system performance.
- Supported data backup procedures and continuity planning to protect institutional data assets.
Education
Bachelor of Science - International Business
Columbia College
Columbia, MOHigh School Diploma - Communication & Media
Swenson Arts & Technology High School
Philadelphia, PASkills
- Correctional Facility Operations
- Institutional Security Protocols
- Technical Support (Tier I/II)
- System Imaging & Endpoint Configuration
- Network Troubleshooting
- Data Protection & Confidentiality
- Incident Documentation & Reporting
- AWS (S3) & VPS Management
- Risk Mitigation
- Cross-Functional Team Collaboration
- Operational Continuity Support
- Windows Environments
- AWS S3
- VPS Deployment
- MySQL
- Microsoft Office Suite
- Hardware Installation
- Documentation & Reporting
- Security protocols
- Policy enforcement
- Technical troubleshooting
- Virtual Private Server management
- System diagnostics
- User account administration
- Documentation creation
- Team collaboration
- Time management
- Problem solving
- Report writing
- Crisis intervention
- Workflow optimization
- Idea development and brainstorming
- Sales strategies
- Problem-solving abilities
- Multitasking
- Organizational skills
- Marketing strategy
Timeline
Corrections Ad Seg Officer I (COI)
Missouri Department of Corrections
06.2023 - Current
Field IT Technician
Columbia College
05.2020 - 05.2023
Freelance IT Technician
Solviony, Inc.
04.2019 - Current
Bachelor of Science - International Business
Columbia College
High School Diploma - Communication & Media
Swenson Arts & Technology High School