Phebe Wilkens
Elmont,NY
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
10
10
years of professional experience
Work History
Correctional Officer
New York Department Of Corrections
East Elmhurst, New York
03.2024 - Current
- Maintained security and order within correctional facility premises.
- Conducted regular inspections of inmate living areas and facilities.
- Monitored inmate activities to prevent disturbances and ensure compliance.
- Assisted in managing inmate transportation to court and medical appointments.
- Investigated incidents and prepared detailed reports for management review.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Parking Attendant
Towne Park
Manhasset, NY
02.2017 - 03.2024
- Managed parking and traffic control for assigned area, monitoring surface and garage parking.
- Managed vehicle parking and retrieval efficiently for guests and visitors.
- Communicated effectively with team members for smooth operations during busy hours.
- Monitored parking lot occupancy to optimize space utilization for incoming vehicles.
- Trained new staff on company procedures and customer service expectations consistently.
- Responded promptly to guest inquiries, enhancing overall visitor experience daily.
- Tracked vehicles, assisting clients with their automobiles, ensuring timely returns.
- Maintained log of parking facility usage and ensured proper tagging for valet service.
Security Officer
BDA(Beau Dietl & associates)
Elmont, NY
09.2022 - 12.2022
- Ensured all individuals passed through metal detectors and conducted pat-downs as necessary.
- Monitored entrances and exits to prevent unauthorized access or prohibited items.
- Performed bag checks, x-raying all bags except very small or transparent ones.
- Verified photo IDs and tickets to grant guest entry.
- Greeted staff, guests, vendors, and contractors upon facility entrance.
- Provided customer service by addressing inquiries and assisting visitors effectively.
Backroom Associate
target
Westbury, NY
10.2016 - 01.2017
- Streamlined inventory organization, improving accessibility during sales floor delivery.
- Processed incoming shipments, ensuring accurate stock management and tracking.
- Maintained cleanliness and safety standards in backroom to support operational efficiency.
- Collaborated with team members to optimize stocking processes, reducing retrieval time.
- Monitored stock levels, reporting discrepancies to management without delay.
- Prepared merchandise for display according to visual guidelines.
- Assisted in unloading and stocking merchandise from delivery trucks efficiently.
- Sorted merchandise into designated areas for storage or shipment as required.
Education
Bachelor Degree - Criminal Justice
John Jay College Of Criminal Justice
New York, NY08.2025
Associate Degree - criminal justice
Queensborough Community College
Elmont, NY05.2020
Diploma -
Elmont Memorial High School
Elmont, NY06.2016
Skills
- Conflict resolution and de-escalation
- Report writing and documentation
- Customer service and support
- Time management and prioritization
- Incident investigation and analysis
- Security protocols and procedures
- Surveillance monitoring and assessment
- Contraband detection and seizure
- Safety management and compliance
- Policy enforcement and adherence
- Gang awareness and prevention
- Observation skills and attention to detail
- Criminal justice knowledge
- Criminal law understanding
- Search procedures and techniques
- Defensive tactics training
- Stress tolerance and resilience
- Radio communication skills
- Correctional facility operations
- Physical fitness and conditioning
- Cultural sensitivity training
- Self-defense techniques
- Inmate supervision strategies
- First aid and CPR certification
Languages
French
Native/ Bilingual
Timeline
Correctional Officer
New York Department Of Corrections
03.2024 - Current
Security Officer
BDA(Beau Dietl & associates)
09.2022 - 12.2022
Parking Attendant
Towne Park
02.2017 - 03.2024
Backroom Associate
target
10.2016 - 01.2017
Bachelor Degree - Criminal Justice
John Jay College Of Criminal Justice
Associate Degree - criminal justice
Queensborough Community College
Diploma -
Elmont Memorial High School
References
FBI Agent Milosz Daudin (917) 885-8247
Correction Officer Gregory Sterling (516) 244-6935
Correction Officer Sharaisa White (917) 664-7345