Qiana Muhammad
middle river
Summary
Dedicated professional with over 16 years in correctional environments. Skilled in crisis management, conflict resolution, and thorough report writing. Prepared to enhance safety and communication through effective de-escalation techniques and incident documentation.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Correctional Officer
NYC Department Of Corrections
Elmhurst
12.2000 - 02.2016
- Documented incidents and prepared reports for management review and analysis.
- Participated in training sessions to enhance skills in emergency response and crisis management.
- Facilitated communication between inmates and support staff to address concerns and needs.
- Implemented de-escalation strategies to manage tense situations effectively.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Conducted headcounts to ensure that all inmates were accounted for.
Skills
- Incident documentation
- Emergency response
- Crisis management
- De-escalation strategies
- Security inspections
- Conflict resolution
- Report writing
- De-escalation techniques
- Conflict resolution skills
Certification
Maryland Notary Public
Timeline
Correctional Officer
NYC Department Of Corrections
12.2000 - 02.2016