Overview

Work History

Education

Skills

Timeline

Ebony Smith

Laurel,MD

Overview

3

3

years of professional experience

Work History

Account Manager

Aarons

06.2023 - 02.2024

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Sales Management

Mattress Warehouse

02.2021 - 02.2023

Stayed current on industry trends, regulatory changes, and competitor offerings to maintain a competitive edge in charter sales management.
Promoted a culture of continuous learning within the department by sharing best practices as well as industry trends relevant to technical sales management.
Trained new team members on company policies, procedures, systems related specifically to private dining sales management tasks.
Enhanced sales operations efficiency by streamlining processes and utilizing sales management tools effectively.
Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.

Education

Bachelor of Science - Hospitality Administration And Management

Johnson & Wales University

Providence, RI

03-2013

Skills

Teamwork and collaboration
Customer service
Account management
Client relations

Customer satisfaction
Relationship building
Strategic planning
Sales development

Timeline

Account Manager

Aarons

06.2023 - 02.2024

Sales Management

Mattress Warehouse

02.2021 - 02.2023

Bachelor of Science - Hospitality Administration And Management

Johnson & Wales University