Ebony Soberanis
Brooklyn,NY
Summary
Versatile and results-driven professional with extensive experience at UPS, adept in business management and customer service. Excelled in enhancing customer satisfaction through professional service and maintaining safety standards. Proven ability in order picking, shipping, and vehicle inspection, demonstrating strong time management and operational efficiency. Achieved significant improvements in process optimization and team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
UPS
Manhattan, NY
11.2024 - Current
- Enhanced customer satisfaction by providing courteous and professional service.
- Maintained delivery schedules without compromising safety.
- Maintained confidentiality of sensitive materials during transport.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas, and other data.
Order Filler
Walmart distribution center
Alachua, FL
09.2016 - 08.2017
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Checked incoming goods against purchase orders to ensure quality assurance.
- Ensured that all shipping documents were accurate and complete before sending out packages.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Verified accuracy of order picking by comparing items picked to customer invoices.
Manager
Acceptance Now
Gainesville, FL
05.2015 - 08.2017
- Produced thorough, accurate and timely reports of project activities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Security Officer
Allied Universal Security Services
Manhattan, NY
01.2012 - 03.2015
- Guarded restricted areas to prevent unauthorized entry.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Monitored surveillance cameras and responded to suspicious activity.
Education
High School Diploma -
Shore Regional High Scool
West Long Branch, NJ06-2007
Skills
- Delivery pickup
- Daily logging
- Load monitoring
- Commercial driving
- Passenger transportation
- Vehicle inspection
- Order picking and processing
- Shipping and packaging
- Appointment scheduling
- Valid Driver's license
- Time management
- Business management
- Customer service
Accomplishments
- Woodmen of world award
- honor roll
Certification
- driver's license
- insurance producer license
References
References available upon request.
Timeline
Driver
UPS
11.2024 - Current
Order Filler
Walmart distribution center
09.2016 - 08.2017
Manager
Acceptance Now
05.2015 - 08.2017
Security Officer
Allied Universal Security Services
01.2012 - 03.2015
High School Diploma -
Shore Regional High Scool
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