Guadalupe Ramirez
Los Lunas,NM
Summary
Bilingual Dispatch professional experienced in scheduling and coordinating efficient vehicle routes. Delivered exceptional customer service and maintained a welcoming atmosphere through strong communication skills and attention to detail. Focused on optimizing transportation processes while ensuring safety and compliance with regulations.
Overview
1
1
Certification
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Driver
Adelante Development Center Inc Adelante
Albuquerque, Nm
09.2025 - 07.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to working disability and disadvantage
- Implemented behavioral strategies to promote client independence and well-being.
- Trained new staff on best practices in disability support services.
Driver
399 Union
Albuquerque, New Mexico
10.2020 - 07.2024
- Operated delivery vehicles safely across designated routes.
- Transported cast and crew to and from sets, ensuring timely arrival for production schedules.
- Provided safe transportation for clients between designated locations, facilitating reliable service and customer satisfaction. from specific locations to transport and drop off at destinations.
- Provided excellent customer service during deliveries and pickups.
- Collaborated with team members to optimize delivery schedules and routes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Conducted monthly facility checks to maintain cleanliness, hygiene, and sanitary conditions, supporting overall operational standards.
Driver
Peralta redi mix
Los Lunas, NM
01.2023 - 07.2023
- Operated delivery vehicles safely across designated routes.
- Logged fuel and mileage accurately to support vehicle tracking and reporting.
- Inspected vehicles regularly to ensure optimal safety and performance.
- Ensured compliance with safety protocols during material handling and transport.
- Completed training sessions to understand operational and driving regulations. in operational and driving regulations with operational and driving regulations to protect company from avoidable liabilities.
- Inspected truck and mixer for proper functionality before departure to ensure they are in working order before departing.
- Maintained mixer truck by inspecting and cleaning vehicle daily and completing basic upkeep such as fueling and changing out worn parts.
- Operated cement mixer to deliver concrete to various construction sites.
- Conducted routine maintenance on mixer equipment to ensure optimal performance.
- Loaded cement mixers with the necessary materials for each job.
Driver
Albuquerque mail service
Albuquerque, New Mexico
08.2022 - 01.2023
- Operated delivery vehicles safely across designated routes.
- Inspected vehicles regularly to ensure optimal safety and performance.
- Maintained accurate logs of fuel and mileage for vehicle tracking.
- Provided excellent customer service during deliveries and pickups.
- Managed loading and unloading of bulk materials at designated locations.
- Communicated with dispatch regarding route changes and delivery status.
- Assisted with loading and unloading activities as needed including lifting heavy objects up to 50lbs.
Driver/Supervisor
Albuquerque Public Schools
Albuquerque, New Mexico
08.2012 - 07.2022
- Coordinated schedules for drivers and bus routes efficiently.
- Maintained comprehensive knowledge of company policies and procedures while training new employees on high-level customer service standards.
- Assisted in resolving transportation issues with students and parents.
- Evaluated driver performance to ensure compliance with safety standards. and provided guidance on safety measures.
- Monitored driver performance to ensure adherence to safety regulations and operational standards.
- Implemented disciplinary actions when necessary according to company policies.
- Guided drivers on techniques for safely loading and unloading cargo to prevent accidents. on proper techniques for loading and unloading cargo safely.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Provided quality customer service through friendly, polite communication and ensured all customers were satisfied with our service.
- Maintained thorough knowledge of company policies and procedures and provided high-level customer service training to new employees.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Managed dispatch of personnel during emergency situations to ensure swift response. and vehicle dispatch during emergencies to ensure timely response. of personnel and vehicles in response to emergency reports via telephone or radio. and vehicles in response to telephone or radio reports of emergencies.
Education
High School -
Manzano High School
Albuquerque, New Mexico 08.2008 - 05.2011
Some College (No Degree) - Business
CNM
Albuquerque, New MexicoSkills
- Commercial driving
- Delivery management
- Route optimization
- Freight handling
- Delivery pickup
- Safety compliance
- Log management
- Delivery coordination
- Appointment scheduling
- Punctual and reliable
- Flexible schedule
- City and non-city driving
- Loading/Unloading Freight
- Valid Driver's license
- Verbal and written communication
- Passenger guidance
- Time management
- Bilingual
- Customer assistance
- Long distance driving
- Tanker
- Doubles /tripled
- Data entry
- Microsoft Excel
- Document processing
- Microsoft office expertise
- Data auditing
- Excel formulas
- Log book updates
Certification
- First Aid/CPR
Timeline
Driver
Adelante Development Center Inc Adelante
09.2025 - 07.2026
Driver
Peralta redi mix
01.2023 - 07.2023
Driver
Albuquerque mail service
08.2022 - 01.2023
Driver
399 Union
10.2020 - 07.2024
Driver/Supervisor
Albuquerque Public Schools
08.2012 - 07.2022
High School -
Manzano High School
08.2008 - 05.2011
Some College (No Degree) - Business
CNM