Ebony Steele
Minneapolis,MN
Summary
Proven track record of enhancing customer satisfaction and streamlining operations during tenure at Cub Foods. Demonstrates exceptional customer service and communication skills, coupled with expertise in cleanliness and inventory management. Achieved significant improvements in efficiency and safety, showcasing reliability and a keen eye for detail.
Overview
7
7
years of professional experience
Work History
Over Night Cashier/Deli Clerk
Cub Foods
10.2021 - 12.2022
- Maintained knowledge of current promotions and store policies to provide accurate information to customers when needed.
- Ensured store security by adhering to company policies and procedures, maintaining a safe environment for customers and staff.
- Collaborated with daytime staff on tasks such as reconciling cash register discrepancies or resolving customer issues that arose during the night shift.
- Assisted management in identifying potential areas of improvement within the store, contributing to an overall increase in efficiency and customer satisfaction during night shifts.
- Pushed out large amounts of new stock during slower overnight hours.
- Used superior customer service skills to help customers locate and select merchandise.
- Assisted in inventory management by restocking shelves and organizing merchandise displays throughout the shift.
- Streamlined checkout process with effective communication skills and attention to detail, reducing wait times for customers.
- Managed customer returns or exchanges in accordance with store policy, ensuring a satisfactory resolution for all parties involved.
- Addressed customer inquiries promptly, demonstrating professionalism and exceptional customer service skills.
Cashier
Dollar Tree
09.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Deli Clerk/Cashier
Cub Foods
05.2016 - 05.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Room Attendant
Hilton
09.2016 - 09.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
High School Diploma -
Percy L. Julian
Chicago, IL06.2007
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Cleaning and sanitization
- Cleaning
- Customer Service
- Teamwork and Collaboration
- Time Management
- Honest and Dependable
- Attention to Detail
- Excellent Communication
- Customer service excellence
Timeline
Over Night Cashier/Deli Clerk
Cub Foods
10.2021 - 12.2022
Cashier
Dollar Tree
09.2019 - 01.2020
Room Attendant
Hilton
09.2016 - 09.2016
Deli Clerk/Cashier
Cub Foods
05.2016 - 05.2019
High School Diploma -
Percy L. Julian
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