Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ebony Stegall

Murfreesboro,TN

Summary

A Customer Experience Expert dedicated to bringing great energy, enhancing the customer experience, maintaining multitasking abilities, as well as active listening and problem solving skills. Committed to building long lasting relationships that promote profitability and customer loyalty.

Overview

9
9
years of professional experience

Work History

T-Mobile Customer Service Representative

T-Mobile
01.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and provided backup support for organizational leadership.

Salesperson

Waffle House
10.2018 - 01.2021
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Built relationships with customers and community to promote long term business growth.

Direct Support Professional

Loving Arms
04.2017 - 09.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.

Server

Bistro Eleven Sixty
11.2017 - 01.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

Hucks
02.2017 - 04.2017

Sales Associate/Customer Service

Rainbow Shops
10.2015 - 01.2017

Education

Bachelor's - Interdisciplinary Studies

Lane College
Jackson, TN
04.2019

Skills

  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Account updating
  • Product Knowledge
  • Consultative Sales
  • Data Entry
  • Complaint resolution
  • Problem-solving abilities

Personal Information

Relocation: Anywhere

Timeline

T-Mobile Customer Service Representative

T-Mobile
01.2021 - Current

Salesperson

Waffle House
10.2018 - 01.2021

Server

Bistro Eleven Sixty
11.2017 - 01.2018

Direct Support Professional

Loving Arms
04.2017 - 09.2018

Sales Associate

Hucks
02.2017 - 04.2017

Sales Associate/Customer Service

Rainbow Shops
10.2015 - 01.2017

Bachelor's - Interdisciplinary Studies

Lane College

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Ebony Stegall