AIRRON WIMBERLY
Tampa
Summary
Assisted customers with inquiries and provided relevant information. ,Identified customer dissatisfaction and offered solutions to resolve issues. ,Aided in delivering quality service through effective communication and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
T-Mobile Customer Service Representative
T-Mobile
Tampa, FL
07.2025 - Current
- Responded to inbound calls, facilitating effective communication and resolution of customer issues.
- Cater to customers needs about billing or general questions
- Engaged customers in discussions about new phones and home internet options to drive sales growth.
- Facilitated collection of payments for outstanding bills to maintain financial compliance.
- Assisted in troubleshooting minor technical problems to ensure seamless operations.
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Educated customers on service offerings, plans, and promotions to enhance satisfaction.
Sales Representative
Pharonic
Tampa, FL
01.2025 - 06.2025
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Facilitated achievement of team objectives in dynamic settings.
- Cultivated and managed a diverse client base to enhance business relationships.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
Customer Service Representative
U-Haul
Tampa, FL
08.2022 - 11.2024
- Executed tasks involving receiving and making calls
- Handle customer booking processes efficiently
- Assisted customers in selecting the most suitable truck for their needs
- Market and promote storage solutions
- Handled collection for leased trucks and storage facilities
- Responded to customer's request for products, services, and company information
- Maintained up-to-date knowledge of products and service changes
- Trained staff on operating procedures and company services
- Exhibit high energy and professionalism when dealing with customers and staff
- Response to customer requests, offering excellent support and tailored recommendations to address needs
Education
High School Diploma - High school diploma or GED
LaVergne High School
LaVergne, TN05.2016
Skills
- Marketing
- Communication skills
- Microsoft Excel
- Customer support
- Organizational skills
- Telecommunication
- Microsoft Office
- Microsoft Word
- Safe work practices
- Analysis skills
- Training
- Sales strategy
- Computer skills
- Employee orientation
- Sales management
- Microsoft Powerpoint
- Sales
- CRM software
- Sales support
- Salesforce
- English
- Call center experience
- Interpersonal
- Relationship management
- Materials handling
- Negotiation
- Workday
- Microsoft Outlook
- Outbound Sales
- Upselling
- Team Player
- Customer Focused
- Leadership
- Data entry
- POS
- Logistics
- Computer literacy
- Customer service
- Windows
- Time management
- Call center
- Help desk
- Basic math
- Organized
- Inside sales
- Retail math
- Stocking
- Date Entry
- Load & unload
- Quality Control
- Active listening
- Critical thinking
- Relationship building
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
T-Mobile Customer Service Representative
T-Mobile
07.2025 - Current
Sales Representative
Pharonic
01.2025 - 06.2025
Customer Service Representative
U-Haul
08.2022 - 11.2024
High School Diploma - High school diploma or GED
LaVergne High School