Ebony Stewart
Wilmington,DE
Summary
Adaptable professional with experience in financial review, fraud investigations, and social services case management. Strong skills in customer service, data analysis, and compliance. Committed to protecting accounts, supporting clients, and improving reporting accuracy.
Overview
11
11
years of professional experience
Work History
Fraud Detection Analyst
Barclays Bank Delaware
Wilmington, DE
08.2022 - 09.2026
- Analyzed data to identify emerging fraud trends and patterns.
- Examined transaction patterns for unauthorized activity across Barclays Bank Delaware accounts.
- Reviewed suspicious transactions and fraud alerts in Barclays Bank Delaware case systems.
- Supported card fraud investigations by documenting findings in Barclays Bank Delaware records.
- Verified customer data during account reviews and fraud detection calls to ensure accuracy.
- Shared findings with stakeholders in clear, actionable reports.
- Processed 200+ applications daily for approval for consumer accounts and reviewed for accuracy. Accuracy and quality rate 95% above.
Sr. social worker case manager
Division Of Health And Social Services
Wilmington, DE
12.2015 - 08.2022
- Provided comprehensive case management support to clients, ensuring access to essential services.
- Managed client cases for Division Of Health And Social Services programs and services.
- Developed case plans with Division of Health And Social Services staff and families.
- Conducted social assessments for Division of Health And Social Services clients.
- Coordinated referrals to community resources and support services.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Interpreted policy requirements for child welfare and protective services cases.
- Ensured compliance with all applicable laws governing confidentiality of client information and records per HIPAA guidelines.
Education
High School Diploma -
Howard High School of Technology
06-2034
Associate of Science - Business Administration And Management
Delaware Technical Community College
04-1999
Skills
- Microsoft Excel
- Data analysis
- Financial reporting
- Risk assessment
- Regulatory compliance
- Fraud detection
- Fraud prevention
- Problem Solving
- AML Knowledge
- Fraud investigation
- Fraud detection software
Timeline
Fraud Detection Analyst
Barclays Bank Delaware
08.2022 - 09.2026
Sr. social worker case manager
Division Of Health And Social Services
12.2015 - 08.2022
Associate of Science - Business Administration And Management
Delaware Technical Community College
High School Diploma -
Howard High School of Technology