Ebony Taylor
Temple,TX
Summary
Dynamic professional with a proven track record at East Penn Manufacturing Co, excelling in fast-paced environments. Skilled in creative problem solving and time management, I effectively reduced response times and enhanced customer satisfaction. Adaptable and a strong leader, I thrive in collaborative settings while maintaining high-quality standards.
Overview
19
19
years of professional experience
Work History
Acid Leveler/Capper
East Penn Manufacturing Co
Temple, TX
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Billing and Follow up Tech
Scott & White
Temple, TX
03.2014 - 09.2015
- Upheld confidentiality standards while handling sensitive client information during follow-up procedures.
- Enhanced customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
- Reduced response times by implementing an efficient follow-up system for outstanding cases.
- Demonstrated adaptability by managing multiple responsibilities simultaneously and adjusting to changing priorities as necessary.
- Verified insurance information and corrected any issues with the denial of an Rx claim.
Machine Operator
Delphi Steering
Saginaw, MI
01.2007 - 2013
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Clerk
USPS
Austin, TX
11.2015 - 2018
- Managed daily functions within the post office.
- Provided exceptional customer service consistently.
- Completed credit and debit card transactions daily and assisted with passport renewals.
- Partnered with carriers to enhance mail content accuracy, improving route efficiency.
Education
Bachelor Of Business Administration - Business Administration
Colorado Technical University
Colorado Springs, CO08.2024
Skills
- Creative problem solving skills
- Conflict resolution skills
- Great at multitasking
- Able to adapt to many situations and learn extremely fast
- Great listener and will use probing techniques to find the most effective resolution
- Leadership
- Time management
- Marketing
Timeline
Acid Leveler/Capper
East Penn Manufacturing Co
11.2023 - Current
Clerk
USPS
11.2015 - 2018
Billing and Follow up Tech
Scott & White
03.2014 - 09.2015
Machine Operator
Delphi Steering
01.2007 - 2013
Bachelor Of Business Administration - Business Administration
Colorado Technical University