Ebony Vanderhorst
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Support Associate
Macys Department Store
Tampa, Florida
06.2019 - 01.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Helped customers complete purchases, locate items and join reward programs.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Sales Associate
Sears
Tampa, United States
08.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
Jefferson High School
Tampa, FL05.2006
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Cash Counting
- POS Systems and Ordering Platforms
- Store Opening and Closing
- POS System Operations
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Cash Register Operations
Timeline
Support Associate
Macys Department Store
06.2019 - 01.2021
Sales Associate
Sears
08.2018 - 01.2019
High School Diploma -
Jefferson High School
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