Ebony Williams
San Bernardino,CA
Summary
Results-driven sales and operations leader with a proven ability to surpass sales goals and develop high-performing teams. Expertise in fostering customer relations and streamlining processes to boost efficiency and profitability across diverse industries.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
NotaryEFX
San Bernardino, California
01.2026 - Current
- Delivered completed loan packages within specified deadlines set by employers or lenders.
- Scanned and emailed documents promptly after completion of signings.
- Followed up with customers post-signing process if additional information was needed from them.
- Ensured that all necessary forms were signed in the presence of a Notary Public.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Conducted notarizations for a variety of legal documents and transactions.
- Coordinated appointments with clients for document signing sessions.
- Managed and maintained accurate records of all notarized documents.
- Educated clients on the notarization process and required documentation.
- Collaborated with real estate professionals to facilitate transactions smoothly.
- Provided exceptional customer service during high-pressure signing situations.
- Responded quickly and professionally to customer inquiries via phone or email.
- Prepared and checked loan packages to ensure accuracy of all required signatures.
- Conducted detailed quality control checks on every document before returning them back to employers or lenders.
- Maintained confidentiality regarding sensitive information related to each transaction.
- Verified client identity through government-issued identification cards.
- Organized files in an efficient manner using computer filing systems.
Part-Time Supervisor
United Parcel Service, UPS
Ontario, CA
09.2021 - 02.2025
- Establishes and enforces clear goals to keep employees working collaboratively and safely.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Delivered ongoing training to enhance staff skills and address specific needs.
- Reviewed employee performance daily, providing constructive feedback to boost overall productivity.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Coordinated maintenance of warehouse and equipment, assessing for necessary repairs, updates, or replacements to ensure optimal operational condition.
Sales Representative
Mondelez International
San Bernardino , Big Bear & Highland CA, CA
11.1997 - 08.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Created strategic brand building events to promote current product portfolio.
- Maintained book of business valued at $2.2 million in sales volume per year.
Store Manager
Wherehouse Music
Rialto, CA
08.1992 - 03.1997
- In charge of creating sales objectives and payroll objectives; daily , weekly , monthly and annual basis
- Hired and motivated store personnel to enhance team performance
- Maintained and set up displays and customer programs to drive sales growth
- Oversaw cash registers and daily banking procedures to increase sales.
- Maintained and ran overall store operations.
Education
High School Diploma -
Garey High School
Pomona, CA09-1989
Skills
- Notary compliance
- Notarization procedures
- Accurate notarizations
- Loan document signing
- Document preparation
- Remote notarization
- Document management
- Records management
- Document tracking
- Signing appointment coordination
- Legal compliance
- Client verification
- Workflow efficiency
- Problem solving
- Staff Training
- Customer focus
- Interpersonal communication
Accomplishments
- Surpassed annual quota by 105%.
- Managed a portfolio of 13 accounts providing for over 2.2 million in sales volume last year.
Certification
- Licensed Insurance Producer - 2021- 2024
- Certified Personal Trainer 2024- Present
- Notary Commission 2025- Present
Accomplishments
- Supervised team of 3-5 staff members.
Skills
- Staff Training
- Strategic planning
- Revenue Generation
- Retention strategies
- Problem solving strength
Timeline
Notary Signing Agent
NotaryEFX
01.2026 - Current
Part-Time Supervisor
United Parcel Service, UPS
09.2021 - 02.2025
Sales Representative
Mondelez International
11.1997 - 08.2021
Store Manager
Wherehouse Music
08.1992 - 03.1997
High School Diploma -
Garey High School