Ebony Worthy Harrison
Newark,NJ
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Assisant Manager
DSW
06.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Key Holder Specialist
Gap, Inc.
08.2017 - 02.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Cashier
Newark Board of Education
09.2011 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Shoprite
09.2010 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associates Degree in Applied Science - Computer Network Operations and Security
Gibbs College
Livingston, New JerseySkills
- Communication Skills
- Time Management
- Problem Solving
- Interpersonal Skills
- Customer Service
- Attentive
- Organizational Skills
- Attention to Detail
- Critical Thinking
- Register Operations
- Monetary Transactions
- Monetary Management
- Customer service
Accomplishments
- Advanced to Key Holder Specialist after months following customer service guidelines and providing positive and strong work ethics.
- Implemented superior customer service and assisted managers in driving sales across the retail.
- Provided essential tasks supporting and partnering with management which made certain that merchandising levels are optimal.
- Adhered to inventory control process strictly and focused on pricing modifications timely to company standards.
- Develop strong reputation for prompt efficient service with high level of accuracy, receiving top ratings, which allowed my work efforts to stand out.
Timeline
Assisant Manager
DSW
06.2019 - Current
Key Holder Specialist
Gap, Inc.
08.2017 - 02.2019
Cashier
Newark Board of Education
09.2011 - 12.2017
Cashier
Shoprite
09.2010 - 08.2011
Associates Degree in Applied Science - Computer Network Operations and Security
Gibbs College
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