Ebony Wright

Baltimore,MD

Summary

Detail-oriented Accounts Receivable and Revenue Assurance Professional with 19 years of experience in billing, payment processing, and financial record-keeping. Specializes in identifying billing inaccuracies, analyzing account data, and implementing process improvements. Collaborates with internal teams to optimize business accounts and deliver timely support.

Overview

years of professional experience

Work History

Accounts Receivable Specialist / Revenue Assurance

COMCAST

Baltimore, USA

07.2007 - Current

Prepared and analyzed reports to identify and correct billing inaccuracies, enhancing overall billing accuracy.
Process and resolve billing corrections for business accounts, ensuring account information and charges are accurately reflected.
Review financial and account information to identify billing inaccuracies, discrepancies, and issues affecting account balances and revenue.
Researched account information and financial records to determine causes of billing discrepancies and implement appropriate corrections.
Collaborated with internal departments and business partners to resolve complex billing and account concerns, ensuring timely resolution.
Provide real-time internal employee support through live chat, researching questions and assisting employees with account, billing, and process-related issues.
Participate on a Process Improvement Team focused on developing and improving procedures, processes, and resources used by employees.
Create and maintain process guides and reference materials for new hires and existing employees to promote consistency, accuracy, and adherence to established procedures.
Review and maintain financial documentation and records in accordance with company policies and procedures.
Process and post receipts and payments while maintaining accurate financial records.
Handle confidential customer and financial information with discretion and attention to detail.
Work in a fast-paced environment while managing multiple priorities and meeting established deadlines.

Accounts Receivable Representative

RMF Engineering

Baltimore, USA

07.2024 - 09.2024

Managed customer invoices and monitored accounts receivable balances.
Performed account reconciliations to ensure accurate account balances and financial records.
Reviewed aging reports and followed up on outstanding balances to expedite collections.
Executed collection activities and communicated with customers to resolve past-due accounts.
Investigated account discrepancies and facilitated resolution of billing and payment issues.
Maintained accurate AR documentation and records.

Education

High School Diploma -

Paul Laurence Dunbar High School

Baltimore, MD

Skills

Accounts receivable management
Billing discrepancy resolution
Billing and account corrections
Revenue assurance strategies
Payment processing and posting
Financial recordkeeping
Account research and analysis
Data analysis and reporting

Process improvement initiatives
Procedure and guide development
Business account management
Client relationship management
Cross-department collaboration
Confidential information management
Problem solving skills
Microsoft Office proficiency

License

Maryland Real Estate Salesperson License, Active

Timeline