Mia Walker
Warrensville Heights,OH
Summary
Seasoned healthcare revenue cycle professional with 20 years of expertise in accounts receivable collections and billing operations. Addressed complex AR challenges and enhanced collections through strategic leadership partnerships. Focused on achieving outcomes in fast-paced environments while ensuring compliance with organizational and regulatory standards. Strengthened client relationships and streamlined processes for increased efficiency.
Overview
7
7
years of professional experience
Work History
Revenue Cycle & Accounts Receivable Consultant
GA Foods
St. Petersburg, Florida
12.2024 - 01.2026
- Supported end-to-end revenue cycle operations, focusing on billing collections and payer issue resolution.
- Managed aging accounts receivable with direct follow-ups on unpaid claims to enhance collection rates.
- Managed invoice submissions, approvals, and payment tracking under net-30 terms.
- Led payer configuration efforts to resolve billing disruptions and prevent future delays.
- Trained team members on best practices for effective accounts receivable management.
- Assisted in monthly reconciliations to ensure accuracy of account balances and transactions.
- Facilitated month-end closing processes, ensuring accurate account reconciliations and timely journal entries.
- Collaborated with finance, IT, and leadership teams to stabilize workflows, minimizing disruptions during transitions.
Director of Billing
Aston Health
Tampa, Florida
04.2022 - 12.2024
- Streamlined billing processes to ensure accurate patient invoicing.
- Reviewed customer contracts, ensuring accuracy in pricing, terms of payment, and discounts to support billing integrity.
- Developed detailed billing reports to monitor revenue trends and identify discrepancies, enhancing financial oversight.
- Implemented new procedures to optimize billing workflow efficiency.
- Coordinated with healthcare providers to resolve billing inquiries, improving response times and customer satisfaction.
- Generated monthly aged trial balances for review by management team.
- Prepared monthly accounts receivable status reports and aging analysis.
- Participated in process improvement initiatives to enhance departmental efficiency.
Senior Revenue Analyst
Mission Health Communities
Tampa, Florida
06.2019 - 04.2022
- Developed detailed revenue performance reports for senior management review, enhancing decision-making processes.
- Analyzed and reported on daily, weekly and monthly revenue trends to senior management.
- Performed variance analysis to verify accuracy in financial reporting, contributing to reliable financial insights.
- Analyzed variances between actual results and forecasts in order to identify trends or anomalies requiring further investigation.
- Designed dashboards to visualize key performance indicators, facilitating quick assessments of sales metrics over various periods.
- Assisted in the implementation of new financial systems and tools for efficiency.
- Audited customer accounts regularly to ensure accuracy of billing information.
Business Office Manager
Wrights Skilled Nursing and Rehab
Largo, Florida
01.2019 - 06.2019
- Managed daily operations of business office for skilled nursing and rehabilitation facility.
- Oversaw patient admissions, ensuring accurate medical records management that supported optimal patient care.
- Collaborated with clinical staff to promptly address patient inquiries and concerns.
- Monitored accounts receivable and advised on delinquencies, facilitating timely resolution of financial issues.
- Processed medical claims using specialized billing software efficiently.
- Coordinated with healthcare providers to resolve billing discrepancies, enhancing accuracy in financial reporting.
- Maintained confidentiality of patient information in compliance with regulations.
- Communicated with insurance companies regarding claim status and appeals.
Education
Medical Office Specialist Certification - Healthcare
Harrison Carrer Institute
Oakhurst, NJ01-2004
High School Diploma -
Warrensville Hts Sr High
Warrensville Heights, OH06-1996
Some College (No Degree) - Healthcare Administration
South Univeristy
RemoteSkills
- Revenue Cycle Management (RCM)
- Healthcare Billing Operations
- Accounts receivable management
- Accounts receivable optimization
- Denial management
- AR Recovery & Cash Acceleration
- Payer Configuration & Enrollment
- Financial reporting
- Billing software proficiency
- Process Improvement & Documentation
- Process improvement
- Process optimization
- Trend analysis
- Project coordination
- Cross-Functional Collaboration
- Team leadership
- Remote & Independent Work Execution
- Problem solving
- Effective communication
- Collaboration skills
- Time management
- Training programs
- Subject matter expert
- Training programs
Prior Experience
Extensive background in healthcare revenue cycle management supporting Medicaid, Medicare, managed care, and commercial payer environments. Experience includes leadership and hands-on roles across billing operations, collections, AR management, payer relations, and process improvement initiatives. Recognized for driving resolution in complex, high-volume AR environments and maintaining financial integrity.
Core Expertise
- Revenue Cycle Management (RCM)
- Accounts Receivable & Collections (30/60/90+)
- AR Recovery & Cash Acceleration
- Healthcare Billing Operations
- Payer Configuration & Enrollment
- Denials, Rebills & Appeals Support
- Invoice Submission & Net-30 Management
- Cross-Functional Collaboration
- Remote & Independent Work Execution
- Process Improvement & Documentation
Timeline
Revenue Cycle & Accounts Receivable Consultant
GA Foods
12.2024 - 01.2026
Director of Billing
Aston Health
04.2022 - 12.2024
Senior Revenue Analyst
Mission Health Communities
06.2019 - 04.2022
Business Office Manager
Wrights Skilled Nursing and Rehab
01.2019 - 06.2019
Medical Office Specialist Certification - Healthcare
Harrison Carrer Institute
High School Diploma -
Warrensville Hts Sr High
Some College (No Degree) - Healthcare Administration
South Univeristy