Ebony Young
Mocksville,North Carolina
Summary
Experienced accounting and property management professional with a strong background in tenant relations, financial reporting, and bookkeeping. Skilled in developing organized systems to improve operations, and ensure compliance. Adept at problem-solving, customer service, and managing time-sensitive tasks across diverse industries.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Courier
Instacart & Uber Eats
San Francisco, CA
11.2022 - Current
- Driving a vehicle to pick up and drop off items.
- Carefully loading packages and goods into vehicle and delivering them to the specific locations.
- Taking responsibility for high-value or confidential items and handling sensitive or fragile goods with care.
- Providing items to recipients within a specified time frame.
- Recording deliveries and sometimes obtaining signatures and Drivers License from recipients.
- Answering questions and providing support to customers who use the courier service.
Owner/Member Manager
Wezzy’s Real Estate
Mocksville, NC
01.2022 - Current
- Vetted applicants, ensuring they could comply with property rules and rental price agreements, reducing evictions.
- Requested and supervised improvements for 11 rental units.
- Developed an organized system to track rent payments, property maintenance and miscellaneous expenses.
- Listened respectfully to tenant complaints, promptly made improvements or recorded suggestions when appropriate.
- Responded and quickly resolved tenant needs on electrical, plumbing, and water damage issues.
Bookkeeper
Phoenix Packaging Inc.
Winston-Salem, NC
12.2017 - 09.2021
- Setup, improved accounting system and processes to meet needs and maximize effectiveness of operations of manufacturing company.
- Investigated and resolved variances in digital and physical records to promote record integrity.
- Customer payment analysis, shipping, receiving and tracking shipment of corrugated boxes, updating daily and weekly cash reports.
- Processed credit applications and credit worthiness.
- Maintained accounts receivable, aging reports, collections, accounts payable and sales tax and use files and records.
- Ran weekly and semi-weekly payroll, verified timesheets, researched payroll error, processed Federal, State, Social Security, Medicare reports and payments, and various employee deductions.
Tax Pro
Liberty Tax Service
Mocksville, NC
12.2020 - 05.2021
- Calculated tax owed, prepared and submitted business and individual returns, and upheld tax compliance with all applicable laws.
- Conducted reviews of customer’s prepared tax documentation to reduce errors, missed tax benefits and provided the largest possible returns.
- Utilized proactive tax reduction strategies to support clients and reduce liability.
- Provided outstanding customer service using communication, empathy, a deep knowledge and expertise in the needs of clients.
Financial Service Representative
State Employees Credit Union
Statesville, NC
05.2015 - 07.2017
- Delivered excellent member service and dealt tactfully and courteously with the public.
- Maintained composure in busy and stressful work situations.
- Processed member transactions including deposits and withdrawals, new accounts, personal loans, loan packets, wire transfer, retirement accounts and deposits, CD and tax returns.
Circulation Desk Assistant
Mitchell Community College
Statesville, NC
01.2012 - 04.2015
- Delivered excellent customer service and dealt tactfully and courteously with the public.
- Maintained composure in busy and stressful work situations.
- Answered patrons’ technological questions concerning research papers, projects, and usage of Microsoft Word, Excel, Outlook and PowerPoint.
Accounts Payable Clerk
Case Farms, LLC.
Troutman, NC
01.2009 - 07.2011
- Contacted vendors regarding credits, past due balances, and discounts.
- Researched and addressed issues from employees and vendors regarding accounts payable and accounts receivable by using computerized financial information.
- Assisted in month-end closing by classifying, recording, and auditing financial data.
- Demonstrated the ability to fill in at a moment’s notice, quickly mastering new systems, processes and workflows.
Office Manager
Cockerham Construction Company, Inc.
Mocksville, NC
01.1996 - 11.2009
- Successfully filed Annually, Quarterly, and Monthly Payroll reports, garnishment, child support payments, direct deposits and transfers.
- Verified timecards, checks, forms and processed W-2’s, W-3’s, 1099’s.
- Processed accounts receivable and reconciled bank accounts.
- Participated in Payroll audits to ensure accurate reports.
Education
North Carolina Career Readiness Certification - Silver
Mitchell Community College
Statesville, NC01.2012
Bachelor of Science - Accounting
Gardner-Webb University
Boiling Springs, NC01.2011
Skills
- Property management
- Tenant relations
- Rental agreement compliance
- Accounting principles
- Financial reporting
- Customer service
- Attention to detail
- Problem solving
- Time management
- Accounting expertise
- Self motivation
- Staff training/development
Certification
North Carolina Career Readiness Certification, Silver, 2012
Timeline
Courier
Instacart & Uber Eats
11.2022 - Current
Owner/Member Manager
Wezzy’s Real Estate
01.2022 - Current
Tax Pro
Liberty Tax Service
12.2020 - 05.2021
Bookkeeper
Phoenix Packaging Inc.
12.2017 - 09.2021
Financial Service Representative
State Employees Credit Union
05.2015 - 07.2017
Circulation Desk Assistant
Mitchell Community College
01.2012 - 04.2015
Accounts Payable Clerk
Case Farms, LLC.
01.2009 - 07.2011
Office Manager
Cockerham Construction Company, Inc.
01.1996 - 11.2009
North Carolina Career Readiness Certification - Silver
Mitchell Community College
Bachelor of Science - Accounting
Gardner-Webb University
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