Ebony L Cummings
Irvington,NJ
Summary
Positive and upbeat Customer Service Specialist bringing 10+ years of customer-facing experience in fast-paced settings. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings and reviewing CCTV footage for signs of suspicious activity.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Towaco, NJ
04.2022 - Current
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Interviewed and hired security personnel with strong skill sets and expertise.
Cleaner/Owner
Kelley's Grace Cleaning
Irvington, NJ
03.2016 - 08.2022
- Cleaned, sanitized and restocked bathrooms daily to keep facilities fresh
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage
- Washed and polished glass windows and doors to keep entryways clear and professional
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Followed company uniform, performance and security policies with every job
Education
SORA - Security And Protective Services
NJ Certified Guard
03.2020
Certificate - PCT
Essex County College
Newark, NJ03.2009
Skills
- Problem-solving abilities
- Call center experience
- Active listening
- Adaptive team player
- Organizational strengths
- Courteous demeanor
- CCTV surveillance
- Observant
- Report writing
- Reliability
References
References are available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Supervisor
Allied Universal Security Services
04.2022 - Current
Cleaner/Owner
Kelley's Grace Cleaning
03.2016 - 08.2022
SORA - Security And Protective Services
NJ Certified Guard
Certificate - PCT
Essex County College
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